V200C AND V400C INSTALLATION GUIDE 37
CHAPTER 5
Service and Support
For V200c and V400c problems, contact your local Verifone representative or
service provider.
For device product service and repair information:
• USA – Verifone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time
• International – Contact your Verifone representative
Service Returns
Before returning the unit to Verifone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more card reading units for repair or replacement (U.S. customers only).
1 Gather the following information from the printed labels (see Figure 23) on the
underside of each unit to be returned:
• Product ID, including the model and part number
For example:
• “M420-xxx-xx-xxx” and “PTID xxxxxxxx”
• “M425-xxx-xx-xxx” and “PTID xxxxxxxx”
• Serial number (S/N xxx-xxx-xxx)
Figure 23 Infor
mation Labels on Unit
NOTE
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
SERIAL NUMBERS
MODEL AND
To Next Page
Loading...
Need help?
General
