2. Refund*
Press # for the transaction list and select ‘refund’
Enter the refund amount and press enter
Enter supervisor ID and press enter
Enter supervisor PIN and press enter
If prompted, the customer must enter his or her PIN followed by enter
Pass the POS device to the customer who can either Tap to Pay™,
insert or swipe his or her card (the card must be the same card
as the original transaction)
Once the transaction is approved, the POS device will print a
customer and merchant copy of the receipt
The POS device will return to the idle screen
STEP 1
STEP 2
STEP 3
STEP 4
STEP 6
STEP 5
STEP 7
STEP 8
4
RETAIL FORECOURT WORKSHOP VALUE ADDED SERVICESRESTAURANT
*Steps 7 to 9 apply only to Fleet Card purchases
If the customer selects to Tap to Pay™ his or her card and the transaction is below R500, the
customer will not need to enter his or her PIN. For Tap to Pay™ transactions, whether over or
under R500, the customer can choose to print a receipt.
*A refund transaction is only supported on credit cards
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