16 ViewClix support: www.viewclix.com/help or email to help@viewclix.com
Tips and FAQ (CONTINUED)
The words, "not connected" are displayed in the top right
corner of the ViewClix Smart Frame. What should be done?
"Not connected" means that the ViewClix frame is currently not connected to the
Internet. This may not require any action since the ViewClix automatically at-
tempts on its own to restore the connection.
Usually, automatic reconnection is successful within 15 minutes. Patience is a
virtue
If the 'not connected' message is displayed for more than 1 hour, a notication
message (an alert) will be sent to the ViewClix Frame Organizer to let them know
the frame is not connected.
If the ViewClix frame is connected via Wi-Fi
When 'not connected' is displayed for an extended period of time (more than 1
hour), the following should be checked:
The Wi-Fi router may have an issue and need to be "rebooted" by unplugging it
and re-plugging it in.
The Internet service provider may be having an issue. In this case, other Wi-Fi
devices like smart phones, tablets and PC's will also not be able to connect to
the Internet. You may need to contact the Internet service provider.
If the ViewClix frame is connected via Broadband Mobile Data:
When 'not connected' is displayed for more than an hour, you can try unplug-
ging and re-plugging in the ViewClix Smart Frame to get it reconnected.
How many users can send pictures or make video calls to a
ViewClix Smart Frame?
Unlimited. Your whole family and all your friends can be on the frame's 'Share
list'.
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