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Control panel displays an error message:
Cause: An error has occurred.
Solution: See Diagnostic Messages for specific errors.
Control pad and spa equipment do not operate:
Cause #1: No electrical power to spa.
Solution: Turn on or reset the RCD circuit breaker. If this does not solve the problem, have a qualified Electrician check the electrical
service.
Cause #2: e 20 or 30A fuse, depending on the system, has blown.
Solution: Contact your authorized Villeroy & Boch Dealer.
RCD breaker trips repeatedly:
Cause #1: Improper wiring to spa or RCD breaker is defective.
Solution: Consult with a qualified Electrician.
Cause #2: ere is a defective component on the spa.
Solution: Contact your authorized Villeroy & Boch Dealer.
Spa pump turns off during operation:
Cause #1: Automatic timer has completed its 30 or 60 minute cycle.
Solution: Turn on the pump.
Cause #2: Pump has overheated due to the vents on the equipment door being blocked.
Solution: Clear items away from vents.
Cause #3: e pump motor is defective.
Solution: Contact your authorized Villeroy & Boch Dealer.
Spa will not heat:
Cause #1: ermostat has been turned down or set to Away mode.
Solution: Adjust thermostat to desired temperature or set to another heat mode.
Cause #2: High limit sensor has tripped.
Solution: Press any button to reset.
Cause #3: Heating system is defective.
Solution: Contact your authorized Villeroy & Boch Dealer.
Spa light does not work:
Cause #1: Light bulb(s) has burned out.
Solution: Replace light bulb. Contact your authorized Villeroy & Boch Dealer.
Cause #2: Lighting system is defective.
Solution: Contact your authorized Villeroy & Boch Dealer.
Jets surge on and off:
Cause: Water level is too low or filters may be dirty.
Solution: Adjust water to the water level indication mark on the faceplate of the filter assembly. Clean the filters.
Spa pump will not turn on, creates a burning smell while running, or makes excessive noise while running:
Cause: Pump motor is defective. Running during high ambient outside temperatures, Excessive run time.
Solution: Contact your authorized Villeroy & Boch Dealer.
Jets are weaker than normal or do not work at all, but the pump is running:
Cause #1: Jet(s) are partially or fully closed or JetPak valves are closed.
Solution: Open jet handle(s) and/or JetPak valve(s).
Cause #2: Filter cartridge is dirty.
Solution: See Cleaning the Filter.
Cause #3: ere is air trapped in the spa equipment or its face piping.
Solution: Remove the clamp to the air bleed line and remove the air line from the pump until air has purged out and you see water
flow and reconnect.
Cause #4: e suction fitting(s) are blocked.
Solution: Remove any debris that may be blocking the suction fitting(s).
TROUBLESHOOTING GUIDE
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