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www.villeroy-boch.com // V 1.0 // 27.04.2018 // V0E100R1
Problem Possible solution
Water
Increase the setting with the remote control
or ViClean app (see "ViClean-I 100 app",
page 15).
Clean the filter.
Insufficient water pressure
Tighten all water connection nuts if necessary.
Increase the water temperature with the
ViClean app (see "ViClean-I 100 app",
page 15).
If the temperature in the bathroom is low, the
water temperature can also be low at the start
of the wash.
Insufficient water temperature
If there is a number in the service display
under the rear cover (see "Product
description", 3), inform our customer service
of it.
Problem Possible solution
Shower nozzle
Switch off your ViClean-I 100 and then switch
it on again after a few seconds.
Shower nozzle does not drive out
Check the service display and contact our
customer service.
Shower nozzle drives out too slowly When the Lady or Rear wash function is
activated, the shower nozzle is cleaned for a few
seconds before driving out. This is normal and
not a fault.
The jet of water from the shower nozzle stops
suddenly
The wash is stopped after two minutes
and the shower nozzle then drives in again
automatically.
This is normal.
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