FAQ
Fault Possible Causes
Moving the vacuum-mop a considerable
distance may cause it to re-map its
surroundings. If the vacuum-mop is too
far from the charging dock, it might not
be able to automatically return on its
own, in which case you will need to
manually place the vacuum-mop onto
the charging dock.
Make sure the charging dock and
vacuum-mop are in the range of Wi-Fi
and have a good signal. Follow the
instructions in the user manual to
reset the Wi-Fi connection and pair
the vacuum-mop again.
1. There are too many obstructions
around the charging dock. Place the
charging dock in a more open area.
2. The vacuum-mop is too far away
from the charging dock. Move it nearer
to the charging dock and try again.
1. The baery level is low. Recharge the
vacuum-mop, then try again.
2. The ambient temperature is too low
(below 0°C) or too high (above 40°C).
1. The dust compartment is full. Please
empty the contents.
2. The filter is blocked. Please clean it.
3. A foreign object is caught in the main
brush. Please clean it.
The baery level is low. Recharge the
vacuum-mop, then try again.
Turn off the vacuum-mop, then turn it
on again.
Make sure the vacuum-mop is
connected to the network and stays
in range of Wi-Fi at all times.
A foreign object might be caught in
the main brush, side brush, or the
le/right wheel. Turn off the
vacuum-mop and remove any debris.
Make sure there is enough open
space around the charging dock and
its charging contacts are free of dust
and other debris.
Make sure the vacuum-mop is
connected to the network, otherwise
it will be unable to sync with the app
and perform scheduled cleanups.
1. Wi-Fi signal is weak. Make sure the
vacuum-mop is in an area with good
Wi-Fi coverage.
2. There is something wrong with the
Wi-Fi connection. Reset the Wi-Fi and
download the latest version of the app,
then try reconnecting.
1. Make sure the vacuum-mop is not in
Do Not Disturb mode, which will
prevent it from resuming cleaning.
2. The vacuum-mop will not resume
cleaning if it is manually recharged or
placed onto the charging dock.
Vacuum-mop does not
turn on
Fault Possible Causes
Vacuum-mop does not
start cleaning
Vacuum-mop is
malfunctioning
Vacuum-mop makes a
strange noise
Vacuum-mop no longer
cleans efficiently, or
leaves dust behind
Vacuum-mop cannot
connect to Wi-Fi
Vacuum-mop does not
resume cleanup
Vacuum-mop does not
return to charging dock
aer being moved
Vacuum-mop does not
recharge
Vacuum-mop does not
perform scheduled
cleanup
Vacuum-mop keeps
going offline
Vacuum-mop cannot
be connected with
"viomi-vacuum-v13_
miapXXXX" in the app
Vacuum-mop does not
return to charging dock
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