Troubleshooting
Fault Solution Fault Solution
Error 1: Make sure that
the laser distance sensor
is not obstructed.
Error 2: Wipe the cliff
sensor clean, move the
vacuum-mop to a new
location, and reactivate it.
Clear any foreign objects which may
block or obstruct the laser distance
sensor, or move the vacuum-mop to a
new location and reactivate it.
Part of the vacuum-mop may be off the
ground, re-position the vacuum-mop
and reactivate it. The cliff sensor is dirty,
wipe off the dirt from the cliff sensor.
Error 3: Strong magnetic
field detected. Reactivate
the vacuum-mop away
from any virtual walls.
The vacuum-mop may be too close to
a virtual wall. Move the vacuum-mop
to a new location and reactivate it.
Error 4: Clear the collision
sensor of any foreign
objects.
The collision sensor may be stuck.
Gently tap it several times to remove
any foreign objects. If nothing falls
out, move the vacuum-mop to a
different location and reactivate it.
Error 5: Vacuum-mop is
operating at an abnormal
temperature.
The operating temperature of the
vacuum-mop is too high or too low.
Wait until the temperature
normalizes, then try again.
Wipe the charging contacts both on the
charging dock and the vacuum-mop
with a dry cloth.
Error 6: Charging error.
Try cleaning the charging
contacts.
A wheel may be off the ground.
Re-position the vacuum-mop and
reactivate it.
Error 7: Place the
vacuum-mop on level
ground and reactivate it.
The vacuum-mop is tilted at startup.
Move the vacuum-mop to a level
surface and reactivate it. You can
also reset the level of vacuum-mop in
the app, then reactivate it.
Error 9: Move the
vacuum-mop to a new
location and reactivate it.
The vacuum-mop may be caught or
stuck. Clear away any obstructions
around it.
Error 10: Clear any
obstacles around the
vacuum-mop.
Make sure the water reservoir or
2-in-1 dust compartment with water
reservoir is securely installed.
Error 11: Make sure the
water reservoir is
installed properly.
Make sure the mop holder and mop
are securely installed.
Place the vacuum-mop onto the
charging dock.
Place the vacuum-mop onto the
charging dock, then reactivate it aer
it is fully charged.
Remove the mop and holder, then
reactivate the vacuum-mop.
Error 12: Make sure the
mop is installed properly.
Error 13: Unable to return
to the charging dock.
Error 14: Low baery.
Please recharge.
Error 15: Remove the mop.
Error 8: Reinstall the dust
compartment and filter.
Make sure the dust compartment
and filter are installed correctly. If the
error persists, try replacing the filter.
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