Vivreau VI TAP - FAQ and Troubleshooting; FAQ - Water Source and Benefits; FAQ - Client Showcase; Troubleshooting - Dispensing Issues

C
BOTTLING SYSTEM TRAINING MANUAL
FAQ’s
•Where does the water come from?
TheVIVREAUsystemtiesintolocalwatermainsandthenpuries
thewaterusingamicro-ltrationprocessthatlters99.999%ofall
impurities including bacteria, odors, and tastes such as chlorine.
•Why choose VIVREAU water?
Choosing VIVREAU water helps reduce the amount of plastic bottled
water and pre-bottled mineral waters consumed around the world.
- In 2009 more than 200 Billion bottles of plastic water were
consumed.*
 -80%ofthosebottlesor160Billionplasticbottlesendup
 inlandlls.*
- It takes up to 1000 years for a single bottle to break down while
leaching toxic chemicals into the ground.**
- Choosing VIVREAU water helps reduce the carbon footprint left
from the shipping of bottled water around the planet every day.
• Who are some of VIVREAU’s other clients?
Google
Harvard University
Hewlett Packard
HSBC
Morimoto
Rosewood Properties
St. Regis
Tao Restaurant Group
TBWA
The White House
Virgin
YouTube
Bank of America
Barclays Center
British Airways
Burberry
Columbia University
Comcast
Credit Suisse
Daniel Boulud Dinex Group
Dell
Deutsche Bank
Fairmont Hotels & Resorts
Food Network
*Earth Policy Institute
**Healthzone 2009
TROUBLESHOOTING
NO STILL WATER
Can three litres of sparkling water be dispensed?
YES - The still water side of the system is frozen. Unplug main unit for 24
hours,thenplugbackin,turnONandcheckagain.ifthisdoesnotxthe
issue, please call us to dispatch a service technician.
NO - If only gas dispenses now, it is a water supply issue and requires a
technician.Beforewedispatchatechnician,pleaseconrmthatthewaterto
the system is indeed ON.
NO SPARKLING WATER
Is the sparkling water button illuminated?
YES - Reset the carbonator to get the sparkling water to work again. This is
done by powering the system OFF and back ON again.
NO - ConrmCO2isturnedonandfull.Pleasesupplypressurereadingson
the CO2 regulator before we dispatch a service technician.
WATER IS DISPENSING WARM
Is machine plugged into working outlet (is blue power light on)?
YES - Is the condenser grill clogged or obstructed?
YES - Clean the condenser grill with a soft brush or cloth and remove
 anyobstructionstotheairow.
NO - Pleaseconrmthatthewatersupplyfeedingthemachineisacold
water source before you contact us to dispatch a service technician.
NO - Once machine is powered back ON it may take up to 45 minutes for the
watertodispensecoldand4-6hourstomaintainacolddispensetemperature.