Vodavi StarPlus Basic Station - Call Transfer and Management; Executive Transfer to Secretary; Screened; Announced Transfer; Unscreened; Unannounced Transfer

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• Press outside line, loop or pool button that is flashing quickly (if your station has enabled
Preferred Line Answer, skip this step).
• Lift handset or press ON/OFF for handset or speaker mode.
Answer a Queue
When you hear ringing and see that the line you queued in to is flashing rapidly:
1. Lift the handset.
2. Press the flashing outside line button. If you have Preferred Line Answer programmed, you
will connect to the desired line when you lift the handset.
Exclusive Hold:
When a call is placed on exclusive hold, no other station may pick up the call. Check with the
system administrator as the system may be programmed to activate exclusive hold on the first or
second press of the Hold button.
Executive Transfer to Secretary
If the station designated “Executive” is busy or in DND, all calls will be routed to the secretary
station.
Answer a Message Waiting Indication:
1. When you MSG button is flashing, there is a message waiting for you.
2. Press the flashing MSG. The station that left the message will be signaled.
3. If the party does not answer, press “MSG” to leave a message.
Unanswered Call Management Table
Requires optional software.
Starplus SPD 4896 system maintains a 100-entry capacity call management table. The call
information, including the name and number is recorded when the call is abandoned. This table may
be accessed from any station. Only the 1
st
attendant station can delete an entry from the table. To
navigate the table:
Function Function Button
1. Go to beginning of the table Dial Code 635
2. Review the next item in this table entry MUTE
3. Move to the next table entry. HOLD
4. Delete current table entry. FLASH
5. Exit review. ON/OFF
6. Return to previous entry. TRANS
7. Call Back SPEED
Transferring Calls
Screened / Announced Transfer:
1. Press the station button of the agent to receive the call, if programmed. Otherwise, press
TRANS and the 3-digit station number.
2. When the agent answers, announce the call and hang up to transfer.
Unscreened / Unannounced Transfer:
1. Press the station button of the agent to receive the call, if programmed. Otherwise, press
TRANS and the 3-digit station number.
2. When the extension signal is heard, announce the call and hang up to transfer.
Transferring Calls to a Station Using Forward to Voice Mail
1. Press the TRANS button.
2. Dial the number of the extension using forward to voice mail.