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Key principles for using the telephone system features and functions.
Steps for an attendant to delete logged 911 call information system-wide.
Procedure for entering account codes before or during an outside line call.
Feature used with digital voice mail to provide average call duration to the caller.
How any station can view the status of ACD group members.
Procedures for logging into and out of an ACD Primary or Secondary Group.
How to program custom messages for system-wide use at the first attendant station.
How an attendant can override the system's Automatic Night Mode Feature.
How attendant stations can override or call busy/DND stations.
Allows forwarding intercom and transferred CO line calls to an off-net location.
Lets a user activate/deactivate call forwarding from another station.
Procedure to transfer an outside line call via PBX or Centrex.
Steps to conduct a transfer where the called extension is announced.
How to enable the Do Not Disturb feature on the telephone.
Steps to assign a feature code to a flexible button for one-touch access.
Procedure to transfer an intercom call between stations.
How callers can be routed directly to a mailbox by forwarding phone to a VM group.
Steps to enter the Voice Mail system to check for messages.
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