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Vodavi StarPlus Basic Station User Manual

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Vodavi StarPlus Executive, Enhanced and Basic Station
User Guide
Contents:
Labeled Executive Phone
Executive and Enhanced Model Features
Basic Model Features
Default flex features
Fixed feature buttons
Call Answering and Handling
Account Codes
Disable Outgoing Central Office Line Access
Placing Calls
Paging
Conference Calls
Automatic Call Distribution (ACD)
Background Music
Call Forwarding
Call Park
Voice Mail
Setting User Preferences
Off Hook Preference and OHVA (Off hook voice announce)
Flexible Button Assignment
Keyset Test
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Vodavi StarPlus Basic Station Specifications

General IconGeneral
DisplayNo
HoldYes
MuteYes
Wall MountableYes
Speed DialYes
ConferenceYes
TransferYes
Volume ControlYes
CompatibilityVodavi Starplus Systems

Summary

Enhanced and Executive Model Features

Basic Model Features

Call Answering and Handling

Answer an Outside Call

Instructions for answering incoming calls using handset or speakerphone.

Place an Outside Call on Hold

Steps to place an outside call on hold, including exclusive or system hold.

Answering a Recall

Procedure for answering a call that has triggered a recall ring.

Call Transfer and Management

Executive Transfer to Secretary

Describes how calls are routed to a secretary if an executive is busy or in DND.

Call Features and Operations

Placing Calls

Instructions for placing calls, including automatic line selection.

Speed Dial and Paging

Speed Dial Usage

Instructions for using the Speed Dial feature to dial stored numbers.

Conference Calls

Placing and Managing Conference Calls

Steps for placing, leaving, rejoining, and ending conference calls.

ACD and UCD Systems

Agent Login and Logout

Procedures for agents to log in and out of ACD groups.

ACD Agent Help Function

Using the HELP button to request supervisor assistance during a call.

Supervisor Assistance and Queue Status

Request Supervisor Assistance

How agents can request help from a supervisor.

Supervisor Log In/Logout

Procedures for supervisors to log in and out of the system.

Supervisor Call Monitoring and Group Status

Supervisor Monitor with Barge-In

Supervisor monitoring calls in listen-only or conference mode.

Background Music and Call Forwarding

Forward Calls (if enabled)

Steps to forward calls based on no answer, busy, or both.

Cancel Call Forwarding

Procedure to cancel an active call forward setting.

Call Park and Voice Mail

Call Park Functionality

Placing and picking up calls using park locations.

Call Pick Up

Picking up calls ringing at unattended stations within a group.

Retrieve Voice Mail Messages

Steps to access and listen to voice mail messages.

Setting User Preferences

Speed Dial Configuration

Storing and erasing speed dial numbers and locations.

Flexible Button Assignment

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