Problem Suggestion
The system does
not receive caller ID
or the system does
not display caller ID
during call waiting.
• Make sure you subscribe to caller ID with call waiting features provided by the local telephone
company.
• The caller may not be calling from an area which supports caller ID.
• Both you and the caller’s telephone companies must use equipment which are compatible with
caller ID service.
• If you subscribe to DSL service, install a DSL lter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for lter information.
The answering system
does not answer after
the correct number of
rings.
• Make sure the answering system is on. When the answering system is on, the red light on the
ANSWER ON/OFF key should be lit.
• If toll saver is activated, the number of rings changes to two when there are new messages
waiting (page 27).
• If the memory is full or if the answering system is off, the system will answer after ten rings.
• In some cases, the answering system will be affected by the ringing system used by the local
telephone company.
The announcement
message is not clear.
• When recording the announcement, make sure you speak in a normal tone of voice about nine
inches from the telephone base.
• Make sure there is no background noise (television, music, trafc, etc.) when recording.
Troubleshooting
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