10
Eliminate any background noise. Mute the cordless handset before dialing, or dial from
another room in your home with less background noise.
1.PRESS FIND HS ON BASE 4 SEC and 2.THEN PRESS # ON HANDSET appear
alternately on the handset and it does not work at all.
The handset may be deregistered from the telephone base. Refer to Add and register a
handset to register the handset to the telephone base.
LOW BATTERY shows on the handset screen.
Place the handset in the telephone base or charger for recharging.
Remove and install the battery again and use it until fully depleted, then charge the
handset in the telephone base or charger for up to 10 hours.
If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does not
accept charge.
Make sure the handset is placed in the telephone base or charger correctly. The
CHARGE light on the handset should be on.
Remove and install the battery again, then charge for up to 10 hours.
If the handset is in the telephone base but the CHARGE light on the handset is not on,
refer to The CHARGE light is off below.
If the battery is completely depleted, it may take up to 30 minutes to charge the handset
before LOW BATTERY appears on the screen.
Purchase a new battery. Refer to Battery installation on page 2.
The CHARGE light is off.
Clean the charging contacts on the handset, telephone base and charger each month with
a pencil eraser or a dry non-abrasive fabric.
Make sure the power adapter and telephone line cord are plugged in correctly and securely.
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
minute for the handset and telephone base to reset.
The telephone does not ring when there is an incoming call.
Make sure the handset ringer volume is not set to off.
Make sure the telephone line cord and power adapter are plugged in properly.
The handset may be too far from the telephone base. Move it closer to the telephone base.
There may be too many extension phones on the telephone line to allow all of them to ring
simultaneously. Unplug some of them.
If other telephones in your home are having the same problem, the problem is in the wiring or
local telephone service. Contact your telephone service provider (charges may apply).
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
Test a working telephone at the telephone wall jack. If another telephone has the same
problem, the problem is in the telephone wall jack. Contact your telephone service provider
(charges may apply).
The telephone line cord may be malfunctioning. Install a new telephone line cord.
Remove and install the battery again and then place the handset in the telephone base.
Wait for the handset to synchronize with the telephone base. Allow up to one minute for this
to take place.
My caller ID features are not working properly.
Caller ID is a subscription service. You must subscribe to this service from your telephone
service provider for this feature to work on your telephone.
The caller may not be calling from an area which supports caller ID.
Both your and your caller’s telephone service providers must use equipment compatible
with the caller ID service.
The caller ID information shows after the rst or second ring.
If you subscribe to high-speed Internet service (DSL - digital subscribe line) through
your telephone line, you must install a DSL lter between the telephone line cord and
the telephone wall jack. The lter prevents noise and caller ID problems caused by DSL
interference. Contact your DSL service provider for more information about DSL lters.
My handset beeps and is not performing normally.
Make sure the power cord is securely plugged into the telephone base. Plug the
telephone base into a different working electrical outlet not controlled by a wall switch.
Move the handset closer to the telephone base. It may be out of range.
Reset the telephone base by unplugging the electrical power to the base. Wait for 15
seconds and plug it back in again. Allow up to one minute for the cordless handset and
the telephone base to synchronize.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
There is interference during a telephone conversation.
My calls fade out when I am using the cordless handset.
The handset may be out of range. Move it closer to the telephone base.
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL lter between the telephone line cord and
the telephone wall jack. The lter prevents noise and caller ID problems caused by DSL
interference. Contact your DSL service provider for more information about DSL lters.
Appliances or other cordless telephones plugged into the same circuit as the telephone
base can cause interference. Try moving the appliance or telephone base to another outlet.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
If your telephone is plugged in with a modem or a surge protector, plug the telephone (or
modem/surge protector) into a different location. If this doesn’t solve the problem, relocate
your telephone or modem farther apart from each other, or use a different surge protector.
The location of your telephone base can impact the performance of your cordless phone.
For better reception, install the telephone base in a centralized location within your home
or ofce, away from walls or other obstructions. In many environments, elevating the
telephone base improves overall performance.
Disconnect the telephone base from the telephone wall jack and plug in a corded
telephone. If calls are still not clear, the problem is probably in the wiring or local telephone
service. Contact your telephone service provider (charges may apply).
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