Appendix
72
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial
1 (800) 267-7377.
I cannot add my cell phone to the telephone base.
Make sure you have cellular coverage.
Make sure your cell phone is compatible with your DS6621. Check the Bluetooth
compatibility list at www.vtechphones.com.
Make sure the Bluetooth function of your cell phone is turned on. See the user’s
manual of your cell phone for more information.
Remove VTech DS6621 from your cell phone’s handsfree device history list (see
the user’s manual of your cell phone for more information).
Carefully follow the pairing instructions on page 17 and make sure that your cell
phone is not connected to any other Bluetooth device.
Turn off your cell phone, and then turn it on again.
Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately
15 seconds, and then plug it back in. Repeat the above suggestions.
I cannot connect my cell phone with the telephone base.
Make sure that the Bluetooth function of your cell phone is turned on. See the
user’s manual of your cell phone for more information.
Make sure that your Bluetooth cell phone is not connected to any other
Bluetooth device.
Turn off your cell phone, and then turn it on again.
Make sure that your cell phone is connected and active on the cell devices list.
For some cell phones, you must authorize VTech DS6621 device in your cell
phone’s Bluetooth feature. See the user’s manual of your cell phone for more
information.
Manually connect your cell phone to VTech DS6621. Refer to the user’s manual of
your cell phone for more information.
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