VTech Kidi Secrets Selfie Journal Series - Troubleshooting Common Issues; Diary Unresponsive Solutions; Photo Clarity Troubleshooting; Computer Connection Problems

25
TROUBLESHOOTING
Go through this section if you experience difculty in operating Kidi
Secrets Sele Journal
TM
.
Problem Solution
Diary stops working 1. Let the diary sit for a few minutes without
batteries, then replace the batteries.
2. Turn the diary ON. It should now work
properly.
3. If the diary does not work, repeat with a
brand new set of batteries.
Photo taken is not
clear
1. Check if the diary is being held steadily.
2. Make sure the lighting conditions of the
shooting environment are good.
3. Check to see if the camera lens protection
window is clean.
Cannot connect to
computer
Check the connections on the USB cable
between the diary and the computer and
review the appropriate connection procedure
in this manual.
Memory card can’t
be detected
1. Check if the memory card is correctly
inserted.
2. Check to see if the memory card is the
supported type. The diary can only support
a microSD or microSDHC card.
3. Check to see if the le system of your
memory card is FAT or FAT32, Kidi
Secrets Sele Journal
TM
does not support
NTFS or exFAT le systems. You should
back up all important data from your
memory card and format it in either the
FAT or FAT32 le system before using in
your Kidi Secrets Sele Journal
TM
.
Cannot save les Check if the memory card is full.
If there is no memory card inserted, check
the Kidi Secrets Sele Journal
TM
internal
memory.