VTech Kidi Secrets Selfie Journal Series - Further Troubleshooting and Support; File Transfer Viewing Issues; Display Incorrectness Fixes; Technical Support Contact

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Can't view
transferred music,
video or photo les
1. Check if the transferred les are put in
the correct directory in the Kidi Secrets
Sele Journal
TM
. Photos should be put in
the DOWNLOAD/PHOTO folder, videos
should be put in the DOWNLOAD/VIDEO
folder and songs should be put in the
MUSIC folder when Kidi Secrets Sele
Journal
TM
is connected to a computer.
2. Kidi Secrets Sele Journal
TM
only
supports the below formats:
photos in Standard Baseline JPEG (8000
x 8000), videos in AVI (640 x 480 Motion
JPEG) and songs in MP3.
Screen displays
incorrectly
Turn off the diary and let it sit for a few
minutes without batteries, then replace the
batteries.
TECHNICAL SUPPORT
If the problem persists, please call our Consumer Services Department
at 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada, or by
going to our website at vtechkids.com and lling out our Contact Us
form located under the Customer Support link. A service representative
will be happy to help you.