Can’t view the
Downloaded video or
photo les
1. Check if the Downloaded les are put in
the correct directory in the Kidizoom
®
Duo. Photos should be put in the
DOWNLOAD/PHOTO folder, videos
should be put in the DOWNLOAD/
VIDEO folder in Kidizoom
®
Duo when it
is connected to a computer.
2. Kidizoom
®
Duo only supports the below
formats:
photos in Standard Baseline JPEG and
videos in AVI (Motion JPEG) created by
Kidizoom
®
Duo.
Screen displays
incorrectly
Turn off the camera and let it sit for a few
minutes without batteries, then replace the
batteries.
If the problem persists, please call our Consumer Services Department
at 01235 546810 (from UK) and +44 1235 546810 (outside UK), and a
service representative will be happy to help you.
IMPORTANT NOTE:
Creating and developing VTech
®
products is accompanied by a
responsibility that we take very seriously. We make every effort to
ensure the accuracy of the information, which forms the value of
our products. However, errors sometimes can occur. It is important
for you to know that we stand behind our products and encourage
you to call our Consumer Services Department at 01235 546810
(from UK) and +44 1235 546810 (outside UK) with any problems
and/or suggestions that you might have. A service representative
will be happy to help you.
Troubleshooting
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