TROUBLESHOOTING
Go through this section if you experience difculty in operating
Kidizoom
®
Duo.
Problem Solution
Camera stops working 1. Let the camera sit for a few minutes
without batteries, then replace the
batteries.
2. Turn the camera ON. It should now work
properly.
3. If the camera does not work, replace
the batteries with an entire set of new
batteries.
Image taken is not
clear
1. Check if the camera is held steadily.
2. Make sure the lighting conditions of the
shooting environment are good.
3. Check to see if the camera lens
protection window is clean.
Cannot connect to
computer
Check the connections on the USB cable
between the camera and the computer
and review the appropriate connection
procedure in this manual.
Memory card can’t be
detected
1. Check if the memory card is correctly
inserted.
2. Check to see if the memory card is
the supported type. The camera only
supports microSD or microSDHC card.
3. Check to see if the le system of
your memory card is FAT or FAT32,
Kidizoom
®
Duo does not support NTFS
or exFAT le systems. You should back
up all important data from your memory
card and format it in either the FAT or
FAT32 le system before using in your
Kidizoom
®
Duo.
Cannot save les Check if the memory card is full.
If there is no memory card inserted, check
the Kidizoom
®
Duo internal memory.
Troubleshooting
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