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To access the Half-Price Parts for Life programme or to lodge
a Warranty Claim, customers must ensure that their Vuly
product is registered with Vuly.
Customers who purchase directly from Vuly (through VulyPlay.
com, at the Vuly Showroom or over the phone) automatically
have their product registered.
Vuly offers half-price replacement parts to all customers for
the lifetime of their purchase through the Half-Price Parts for
Life programme.
This programme is subject to change at any time, and it
is only available to customers who have purchased either
through an Authorised Reseller or directly through Vuly.
Half-Price Parts for Life is only available to customers who wish
to replace parts that are core components of their system.
Customers who purchase through an Authorised Reseller
must register their product by visiting VulyPlay.com/Support
and completing the form with a proof of purchase.
5.0. Product registration
6.0. Half-price replacement parts
7.0. Warranty
All Vuly products are sold with a manufacturing warranty,
which assures that the item is free of defects in workmanship
and materials (“warranty”).
7.1. Warranty periods
Warranty periods do not reset for any reason, unless
the customer purchases a new product. In this case, that
particular item will be covered by its own warranty period. It
does not affect – nor will it increase – warranty periods for
other purchased items.
Warranty periods always commence from the date of item
delivery.
This warranty is for use under normal conditions, and it
applies for:
MONKEY BARS
• 84 months [7 years] to the frame components.
ACCESSORIES
• 24 months [2 years] to the Shade Cover.
• 12 months [1 year] to purchased accessories or
attachments not received during a promotional period.
• 3 months to any items received at no cost as part of a
promotion – e.g. ‘Free Shade Cover’.
The customer may extend the standard 12-month [1 year]
warranty to 36 months [3 years], if they purchase an extended
warranty within 7 days of their delivery date.
For the monkey bars, these parts include the following
elements of the frame:
• Tubes
• Joiners
• Rails
• Bars
The programme does not extend to individual Ropes, Rings,
Swings, Shade Covers or accessories.
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