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7.1.1. Second-hand purchases
Vuly warranties apply only for the original purchaser, to a
product purchased from Vuly Play or an Authorised Reseller.
On-selling a Vuly product voids and all warranties.
7.2. Inclusions
This warranty covers manufacturing faults and defects only.
If a product is damaged or rendered unsafe as a result of
a departure from its design specifications during production,
this constitutes a manufacturing fault or defect.
This may occur if – for example – improper welding produces
an unstable Frame.
7.3. Exclusions
7.3.1. Damage through wear and tear
This warranty does not extend to normal wear and tear of
the product. This may include, but is not limited to:
• Rusting or scratching of steel components,
• UV deterioration of textile components.
As outdoor products that are actively used, monkey bars and
their accessories will experience wear and tear over time.
7.3.2. Damage through weather conditions
Damage to the product that results from weather events –
such as rain or wind – are not covered under the warranty.
Vuly suggests that you contact your home and contents
insurer if your product is damaged by such events.
7.3.3. Damage through improper installation
This warranty does not extend to any failure of the product
caused by installation not in accordance with the Vuly Manual.
Customers must assemble their Vuly product by following
carefully the Installation section of their Vuly Manual.
Furthermore, the warranty does not cover installation
provided by a third-party assembly service. It is the
customer’s responsibility to check all boxes and confirm that
all components are included in the correct condition before
installing.
7.3.4. Damage through insufficient care or maintenance
This warranty does not extend to accelerated decay of the
product caused by poor care or maintenance. It is essential
that customers regularly check, and follow the advice of,
the Care and Maintenance section of their Vuly Manual to
ensure that their product lasts as long as possible.
7.3.5. Damage through inappropriate use
This warranty will be void if the product is used for any other
activity besides those for which it was intended, or used
in any way that is unadvised in this Manual. Vuly products
constitute recreational outdoor products and accessories for
such products. They are not intended for professional use.
Any evidence that inappropriate actions that have led to
product failure will not be covered by the warranty. Similarly,
replacement parts or repairs needed to mend such damage
will not be covered under the warranty.
7.3.6. Damage through salt water proximity
This warranty (on steel components, specifically) will be
reduced by 50% where the Vuly product is assembled within
1.6 km of a salt water environment or where it is subject to
ocean spray.
7.3.7. Personal Injury
The warranty does not cover personal injury or losses due
to any of the above: wear and tear, weather conditions,
inappropriate installation, insufficient care or maintenance
or inappropriate use, nor does it cover damage due to
negligence or accidents.
7.3.8. Installation
This warranty does not cover any installation service. If a
customer pays for installation of their Vuly product at the time
of purchase, this is a one-time service only. The customer
may not claim installation costs for any replacement parts.
7.4. Warranty Claims
If a customer believes that a Vuly product is faulty or defective,
they must discontinue use and submit a Warranty Claim.
A customer must not attempt to use a product if any part is
faulty or defective, as it may be dangerous. Any damage
that the user causes as a result of using faulty or defective
products will lead to voiding of the warranty.
7.4.1. Making a Warranty Claim
To fulfill a warranty claim, a customer must submit an online
Warranty Claim at VulyPlay.com/Support.
Submitting the online Warranty Claim form requires the
customer to provide:
• Details of their purchase – including date,
• Batch number,
• Clear photographic evidence of the manufacturing fault
or defect.
If the customer does not provide all details that the form
requires, their Warranty Claim will not be assessed.
Vuly may take up to 7 days to process Warranty Claims upon
a completed submission. It may take a further 7 days for
replacement parts to reach the customer.
7.4.2. Successful Warranty Claims
If Vuly accepts a customer’s Warranty Claim, Vuly will replace
the faulty or defective parts, not offer refunds.
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