vwr.com I Instruction manual VWR Micro Star 21
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Troubleshooting
Error Description Solutions
E-60 Rotor stops with
deceleration.
Insucient temperature in the refrigeration unit.
• Stop the centrifugation run.
• Open the centrifuge lid and defrost the chamber. Never touch
the chamber directly with your hands – you may freeze up.
• After approx. 60 minutes you can restart the instrument.
Observe the maximum permissible ambient temperature
• If a strong ice sheet is present in the internal chamber, be sure
to remove all condensate after defrosting.
If the error message still shows, contact a service technician.
Table 33: Troubleshooting
5. 3. 8. Information for the Customer Service
If you need to contact customer service, please provide the order no. and the serial no.
of your device.
This information can be found on the back near the inlet for the power supply cable.
To identify the software version:
Keep STOP pushed when switching on the centrifuge. In the display all segments will be lit.
Subsequently, the following entries will be displayed for 5 seconds each:
Software number SOFT 063 3_
Software version _02
NV-RAM number EEPRO 558 3_
NV-RAM version _01
Cycle counter CYCLE 001 25
This translates into the following information:
» Software 0633 Version 02
» NV-RAM 5583 Version 01
» Cycles completed 125
NOTICE
The values shown above are just examples.
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