Contents Index
Contents
28
Index
28
TROUBLESHOOTING
Most of the time your tablet will work flawlessly. But if you are having trouble, Wacom recommends you do
the following:
1. If the pen tablet driver failed to load properly, first perform the recommended action in any error
message that may appear on your screen. If that does not solve the problem, refer to the
troubleshooting procedures in this chapter.
2. Look in the troubleshooting tables
. Your problem may be described there and you can try the solution
offered.
3. Open the pen tablet Read Me file for late-breaking information.
4. Test your tablet and pen. See testing your tablet and pen
.
5. If you are having a compatibility conflict between Bamboo One and a new hardware or software
product, check if a newer pen tablet software driver is available. See obtaining driver downloads
for
information on downloading an updated software driver. Wacom periodically updates the software
driver to maintain compatibility with new products.
6. Check the FAQs (Frequently Asked Questions) on the Wacom web site for your region.
7. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact
Wacom for Technical Support. See technical support options
and the Read Me file for information on
where to obtain support for your region.
Testing your tablet and pen
Troubleshooting tables
Technical support options
Obtaining driver downloads
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