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15 YOUR GUARANTEES, TERMS & CONDITIONS
1. Warmflow Guarantees
The boiler, including all controls, plate heat exchangers, pipework and unions, and associated equipment
contained within the boiler casing, and the burner and flue system, if supplied by Warmflow, are
guaranteed against defective parts and workmanship, providing the boiler is installed and commissioned
in accordance with the instructions supplied with the boiler.
The period of guarantee will be 12 months from the date of installation in Northern Ireland and the
Republic of Ireland. The period of guarantee in Great Britain will be 24 months from the date of
installation.
NOTE: In Northern Ireland and the Republic of Ireland the period of guarantee can only be
increased to 24 months through the purchase of an extended warranty.
The primary heat exchanger, secondary heat exchanger and thermal store (in the case of a Combination
Boiler) is guaranteed against defective parts and workmanship for a total of 5 years from the appliance
date code, provided the boiler is installed and commissioned in accordance with the instructions supplied
with the boiler. This warranty will be a parts only warranty after expiry of the initial parts and labour
warranty period, i.e. after 12 months in Northern Ireland and in the Republic of Ireland and after 24
months in Great Britain. This warranty is subject to a full service record with details of annual service
logged in the OFTEC Boiler Passport.
Warmflow reserves the right to repair or replace components within the guarantee period at a time and
location that is most convenient to the company.
2. Conditions of Guarantee
The boiler must be installed, commissioned and serviced in accordance with the installation instructions
supplied with the boiler.
Additionally:
The Boiler Passport must be fully completed and the commissioning certificate returned to
Warmflow within 30 days from the date of installation, and 90 days from the date code stamped on
the appliance.
The boiler must be installed and commissioned by a Warmflow or other competent engineer, who
is OFTEC registered. Commissioning of the boiler must be completed immediately after the boiler
is installed.
The boiler must be serviced by a Warmflow or other competent engineer, who is OFTEC
registered, 12 months after the date of installation and thereafter, at 12 monthly intervals.
Warmflow will accept no liability for the cost of repairs resulting from incorrect installation, inadequate
commissioning, lack of regular maintenance, misuse, tampering or repair by unqualified persons.
All repairs must be authorised in writing by Warmflow prior to any work being carried out. Unauthorised
claims are not covered by the guarantee.
Faults and any associated costs occurring due to lack of fuel, power, water supply, scale formation or
corrosion are not covered by these guarantees.
If the boiler has not been installed within 3 months of the date of despatch from Warmflow, then the
warranty will deem to have started.
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