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The handing process may have been executed
previously.
Follow the instructions inside the Installation and User Guide to perform
the manual door handing process
The battery level is too low.
This is indicated by the Checkmark and Lock symbols ashing
simultaneously ve times with ve beeps. Use a fresh set of batteries, and
perform the door handing process again.
The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the
exterior side of the door.
The mounting plate is placing tension on the
torque blade.
See page 12.
The battery level is too low.
This is indicated by the Checkmark and Lock symbols ashing
simultaneously ve times with ve beeps. Use a fresh set of batteries,
and perform the manual door handing process.
The latch and strike are misaligned, causing
the latch to bind.
Perform the manual door handing process while the door is open. If it
is successful only when the door is open, the latch and strike are not
aligned as they should be. Ensure door preparation is in accordance with
the door drilling instructions, available online.
62812 / 01
13 / 15
USA: 1-800-677-5625
Canada: 1-800-501-9471
www.weiserlock.com
C
The door handing process does not happen
automatically when the batteries are installed.
D
The touchscreen indicates a failure after the door handing process.
E
The deadbolt latch does not extend or retract on its own during
the door handing process.
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