TROUBLESHOOTING GUIDE
WARNING! Stop using the generator immediately if any of the following problems occur or risk serious
personal injury. If you have any questions, please contact customer service at 1-847-429-9263 (M-F 8-5 CST),
or email techsupport@wenproducts.com.
PROBLEM POSSIBLE CAUSE SOLUTION
Engine will not start.
Engine switch is set to OFF. Set engine switch to ON.
Choke is open. Close the choke.
Engine is out of fuel. Add fuel.
Battery is out of power.
Electric start will not work if battery is out of power. Start gen-
erator using the recoil start to charge the battery.
Battery is too cold. Store the generator in a warmer location.
Engine is filled with contami-
nated or old fuel.
Drain the fuel in the tank. Fill with fresh fuel.
Spark plug is dirty. Clean the spark plug.
Spark plug is broken. Replace spark plug.
Oil level is low.
Add or replace oil. This generator is equipped with a low oil sen-
sor. The engine will not start unless the oil level is sufficient.
Carburetor is air locked.
Remove the nut from the bottom of the carburetor. Take off the
carburetor to allow it to reset. Place the carburetor back and re-
install the nut.
Engine runs but
there is no electrical
output.
Circuit breaker has been
tripped due to overload.
Disconnect all the loads. Wait for two minutes and push the circuit
breaker to the ON position to reset it.
Bad connecting cords/wires.
Check the power cords and extension cords. Do not use if any
cord is damaged. Replace damaged cords immediately.
Bad electrical device connected
to the generator.
Try connecting a different device.
Generator runs but
does not support all
electrical devices
connected.
Generator is overloaded.
Perform these steps:
1. Turn off all electrical devices.
2. Unplug all electrical devices.
3. Turn off generator.
4. Wait several minutes.
5. Restart generator.
6. Try connecting few electrical loads to the generator.
Short circuit in one of the
devices.
Try disconnecting any faulty or short-circuited electrical loads.
The air filter is dirty. Clean or replace the air filter element (see page 20).
Engine is “Hunting”
during Operation
(Engine RPM is
fluctuating).
1. The fuel isn’t running
through the fuel valve.
2. The air filter is clogged.
3. The muffler or spark arres-
tor is blocked
4. There is gunk in the carbu-
retor preventing a consistent
fuel/air mixture.
Turn off the generator and wait for it to cool down. Perform the
following steps:
1. Check if the fuel is properly and consistently going through the
fuel valve
2. Check for any blockage in the air filter. Check and clean the air
filter as necessary.
3. Check if the spark arrestor is blocked. Clean with metal brush
as necessary.
4. Use “Gunk remover” spray on the carburetor jets.
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