To Next PageTo Next PageWhat to do if there is no electrical power to my Westinghouse water heater?
If there is no electrical power to your Westinghouse water heater, try the following: first, reset the plug. If that doesn't work, reset the circuit breaker. If the display panel is blank, unplug the unit or contact an authorized service technician. You may also need to contact the power company.
What to do if hot water is not available when the faucet is opened in my Westinghouse WGRTNG199 Water Heater?
If hot water is not available when the faucet is opened, restore electrical power to the unit. Then, press and hold the Power button to turn the unit ON. Also, open the gas supply valve. You can also refer to the Diagnostic and Error Codes section in this manual.
What to do if the water temperature is not hot enough or turns cold during use in my Westinghouse water heater?
If the water temperature is not hot enough or turns cold during use, open the faucet to allow more water flow. You can also refer to the Diagnostic and Error Codes section in this manual and adjust the outlet water temperature (refer to the procedure in this manual).
What to do if nothing appears on the display control panel and no other Westinghouse water heater components are operating?
If nothing appears on the display control panel and no other water heater components are operating, make sure the service switch and/or circuit breaker to the water heater is turned ON. You may also need to turn ON the manual power switch inside the water heater cabinet. Ensure you troubleshoot and correct the power supply to the manual switch. Also, correct the wiring inside the water heater cabinet using the wiring diagram in the installation manual. Finally, replace the fuse with the proper part found in the replacement part section of this manual. If the fuse blows again, recheck the wiring per diagram.
What to do if nothing appears on the display control panel but the fan runs at full speed on my Westinghouse WGRTNG199?
If nothing appears on the display control panel but the fan runs at full speed, check the wiring for a short circuit or incorrect wiring. Also, check the transformer connection to the control per wiring diagram and check for 14V output of panel wire. You can also try pushing the Power button on the control panel.
What to do if nothing appears on the display control panel, but the Westinghouse water heater is operating?
If nothing appears on the display control panel, but the water heater is operating, check for loose connections and proper pin alignment / engagement on the control’s plug. Also, check for continuity on the wire harness from the display to the control. See repair parts section for proper replacement part. Cycle power off and on using water heater power switch and check for operation. You can also replace with a new display module. See repair parts section for proper replacement part.
Why does my Westinghouse WGRTNG199 Water Heater fan run even when the unit is not operating?
The fan may continue to operate after the burner shuts off to clear the exhaust vent of combustion gases, which is normal. No action is required. Also, the fan may run to help prevent freezing. Protect the water heater from freezing temperatures or shut off and drain the unit.
Why is white “smoke” coming out of the exterior exhaust gas vent of my Westinghouse water heater?
Depending on the outside temperature, water vapor can be produced as the exhaust is vented from your Westinghouse water heater. This is normal operation, and no action is required.
What to do if no water is available when a faucet is opened for my Westinghouse WGRTNG199 Water Heater?
If no water is available when a faucet is opened, open the closed supply valve and the water supply valve. Otherwise, turn OFF the unit, close all water valves and the gas valve, and contact an authorized service technician. You can also refer to error code information and contact an authorized service technician.
Why does it take a long time before hot water flows from the faucet with my Westinghouse WGRTNG199?
If the faucet is some distance from the water heater, allow time for the cold water already in the pipes to flow from the faucet. You can also have recirculation valves and/or plumbing return line(s) installed and program the unit for recirculation mode.
General| Brand | Westinghouse |
|---|---|
| Model | WGRTNG199 |
| Fuel Type | Natural Gas |
| Venting | Direct Vent |
| Ignition Type | Electronic |
| Type | Tankless |
| Energy Factor | 0.82 |
| Warranty | 12-Year Limited on Heat Exchanger |
Essential safety information, including general warnings and gas leak emergency procedures.
Key safety warnings and guidelines for operating the water heater safely.
Step-by-step instructions for the initial setup and operation of the water heater.
Detailed steps for safely shutting off the gas supply to the appliance.
Explanation of DANGER, WARNING, and CAUTION symbols and their meanings.
Pre-operation checks including gas type, power, water supply, and gas valve.
Checks and precautions during the water heater's operation, including leak detection.
General warnings and statements regarding troubleshooting and unit usage.
Annual maintenance tasks for qualified service technicians.
Periodic, monthly, and semi-annual maintenance for the owner.
Daily checks of the surrounding area for the water heater.
Monthly checks for exhaust vent, intake piping, pressure relief valve, and condensate drain.
Semi-annual checks for gas piping, leaks, and operation of the pressure relief valve.
Annual checks for the burner and inlet filter, performed by a technician.
Common problems and their potential solutions for the water heater.
Information on error codes related to blocked vents and troubleshooting steps.
