WhisperKool Platinum Split - Page 21

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TROUBLESHOOTING GUIDE
Solution
Evaporator unit should be level in wall to prevent leaking
Check drain line to make sure water can ow freely.
Disconnect drain and clear out, open access door and
check drain for blockage
Fix Drain line so there is a downward slope from the unit to the drain.
Melt ice with blow drier. Soak up with a towel
Solution
Make sure fan is unobstructed; Make sure the evaporator lter,
evaporator coil, and condenser coil are clean and free of debris.
Call Customer Service at 1-800-343-9463
Shut system o for 1 hour to allow compressor to cool. Turn
back on and check for cooler air ow out. If compressor
runs, check for and clean condenser coil as possible cause
of compressor overheating. If problem repeats, contact you
installing technician to assist with troubleshooting.
Solution
1) If the system is maintaining the correct cellar
temperature and there is a dripping snowake symbol
illuminated on the control, the system is going through
an anti frost cycle. No action Required. 2) If the system is
not maintaining the correct cellar temperature this may be
caused by a dirty evaporator lter or coil. 3) Call installing
technician to troubleshoot as the system may be low on
charge or an adjustment to the TXV.
Please contact the installing technician to troubleshoot.
Allow cooling system to revert back to cooling mode.
Shut system o for 1 hour to allow compressor to cool. Turn
back on and check for cooler air ow out. If compressor
runs, check for and clean condenser coil as possible cause
of compressor overheating. If problem repeats, contact you
installing technician to assist with troubleshooting.
Solution
Please contact the installing technician to troubleshoot.
Please contact the installing technician to troubleshoot.
Solution
Move bottle probe to a more central location.
Please contact the installing technician to troubleshoot.
Please contact the installing technician to troubleshoot.
Please contact the installing technician to troubleshoot.
Solution
Raise the Fon setting to increase the humidity level
Unit leaks water
Possible Cause
Evaporator unit is not level
Drain line clogged or kinked
Drain is clogged preventing water form escaping
Drain line does not have a downward slope
Coil is iced causing drain pan ice and water overowing
Unit runs but does not cool
Possible Cause
Lack of air ow
System undersized
Compressor is overheating
Evaporator fan runs but compressor does not
Possible Cause
Running an Anti-Frost Cycle
Compressor and/or starting components faulty
System may be performing the WHM function
Compressor may have overheated.
Compressor runs but evaporator fan does not
Possible Cause
Faulty fan motor
Faulty Controller
Compressor short cycles
Possible Cause
Evaporator blows on bottle probe
System low on refrigerant charge
Condensing fan motor/capacitor faulty
Compressor and /or starting components faulty
Humidity in cellar too low
Possible Cause
Not enough moisture