Whitfield Profile 30 FS

Questions and Answers

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Cynthia MuellerAug 3, 2025
Why does my Whitfield Pellet stove keep shutting down?
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  williamnicholsAug 4, 2025
  Your Whitfield Pellet stove might be shutting down due to several reasons. It could be simply out of fuel, so refill the hopper. Alternatively, the high limit temperature switch may have tripped; in that case, allow the appliance to cool for an hour before relighting. If the stove operates at a medium to high burn rate with the room air blower set to low, increase the blower speed. If the problem continues, especially at lower burn rates, the high limit thermal switch might need replacement by an authorized dealer. Also, ensure that the damper is adjusted correctly to avoid too much combustion air for the fuel amount.
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John MillerAug 16, 2025
What to do if my Whitfield Stove fire goes out automatically?
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  parsonsjessicaAug 16, 2025
  If your Whitfield Stove fire goes out or shuts down automatically, it could be due to several reasons. The stove might be out of fuel, or the pellets are not feeding correctly. Another reason might be that the high limit temperature switch has tripped. In some cases, there may be too much combustion air for the amount of fuel. Refill the hopper if it's empty. Allow the stove to cool for an hour and then try re-lighting it. If the stove has been running at a medium to high burn rate and the convection fan has been turned down low, increase the fan speed. If the issue continues, especially at lower burn rates, your authorized dealer should replace the high limit snap switch. Also, adjust the damper to reduce the combustion airflow.
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Gavin WashingtonAug 21, 2025
How to fix a Whitfield Stove when pellets will not feed?
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  Dakota MitchellAug 21, 2025
  If pellets are not feeding in your Whitfield Stove, the hopper might be empty, so refill it. There may be a blockage in the pressure tap or hose. In that case, have your authorized Lennox Hearth Products dealer diagnose the problem and clean or replace any necessary parts. Gently tap the auger motor. Other potential causes could be a defective auger motor or circuit board, a blocked pressure switch tap or hose, back pressure in the venting tripping the pressure switch, the thermostat being in standby mode, disconnected thermostat wires, a tripped high limit switch, a disengaged door switch (Profile? 30 FS and Profile? 30 INS), or misaligned self-aligning bearings in the auger motor.
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Jay MasseyAug 26, 2025
Why does my Whitfield Stove fire burn with a lazy orange flame?
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  alvarezrobertAug 26, 2025
  A lazy orange flame in your Whitfield Stove, accompanied by pellet build-up and a sooted window, indicates insufficient combustion air. Remove any clinkers or ash from the grate that might be blocking the primary air holes. If needed, switch to a better grade of fuel. Ensure the damper is open enough for the fuel feed rate. Check that the heat exchange tubes aren't coated with ash, and clean the internal exhaust ducts. Inspect the door gasket seal by using a thin strip of paper around the door; replace the gasket if there's no friction. Check for blockages in the air inlet tube or exhaust pipe and clean if necessary. Close ash slide plates. Your authorized Lennox Hearth Products dealer should check your combustion blower.
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James WhiteAug 29, 2025
What to do if the blowers won't operate on my Whitfield Stove?
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  allisoncastroAug 29, 2025
  If the blowers on your Whitfield Stove won't operate when you press the start button, first, check that the stove is properly plugged into the wall outlet and that the circuit breaker hasn't tripped. Also, inspect the wire connections on the high limit snap switch and the control board.
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Mary HuberNov 7, 2025
What to do if Whitfield Profile 30 FS fire burns with orange flame and has excessive glass soot?
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  victorialloydNov 7, 2025
  If your Whitfield Pellet stove's fire burns with a lazy orange flame, pellets build up in the grate, and there's excessive glass soot, it indicates insufficient combustion air. Perform maintenance by cleaning the UltraGrate™, clean-out ports, exhaust flow passages, venting system, and exhaust blower intake. Remove any clinkers or ash obstructing the primary air holes in the UltraGrate. Ensure the heat exchange tubes are free of ash and clean internal exhaust ducts. Check the door gasket seal and replace if necessary. Inspect for blockages in the air inlet tube or exhaust pipe. Also, inspect the glass seal. Adjust the fuel trim down for faster-feeding fuels or switch to a better fuel grade. Ensure the damper is open enough for the fuel amount. Have your dealer check the exhaust blower and v...
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Timothy HillNov 11, 2025
How to fix Whitfield Profile 30 FS Pellet stove when pellets will not feed?
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  Lindsay RamirezNov 11, 2025
  If pellets are not feeding into your Whitfield Pellet stove, start by refilling the hopper if it's empty. Check for any blockages in the pressure tap or hose. If the issue persists, have your authorized Lennox Hearth Products dealer diagnose the problem and replace any defective parts, as the auger motor or control board may be defective. Also, if it is a new installation check for excessive 90? bends, long horizontal runs or excessive vertical run of 3” pipe. Possibly change to 4” pipe. If older installation check for excessive ash accumulation in pipe or other obstructions. Clean out pipe. Ensure the thermostat isn't in standby mode and the wires are connected. If the high limit thermal switch tripped, allow the stove to cool and increase the room air blower setting. If the door switch i...

Summary

Installation and Operation Manual Overview

Safety Warnings

Key safety warnings regarding hot surfaces and supervision of children.

Important Safety Information

General Precautions

Cautions and warnings about installation, alterations, and general safety.

Manual Usage and Product Identification

Packaging List and Testing Standards

Details of packaged items and product certification and testing information.

Installation Planning

Consulting Local Authorities and Smoke Detectors

Advice on consulting local officials and installing smoke detectors.

Floor Protection Requirements

General requirements for floor protection for free-standing models.

Floor Protection Requirements

Alternate Material Calculations

Methods for determining required thickness for alternate floor protection materials.

Clearances for Free-Standing Models

Clearance Specifications

Tables detailing minimum clearances for Profile 20 FS-2 and 30 FS-2 models.

Insert Clearances and Fireplace Preparation

Fireplace Installation Requirements

Guidelines for installing into masonry or factory-built fireplaces, including warning labels.

Manufactured Home Installation Guidelines

Installation Checklist

A checklist to ensure all installation steps are completed before operation.

Surround Assembly and Damper Adjustment

Hopper Cover Installation

Procedure for installing the hopper cover on the insert model.

Thermostat Installation and Operation

Venting Requirements Overview

Introduction to venting requirements, location selection, and pipe types.

Venting Installation Details

Horizontal Venting and Termination

Specific guidance for horizontal vent installations and proper termination methods.

Chimney Height Requirements

Site-Built and Manufactured Homes

Specific height requirements for residential and manufactured home installations.

Exhaust Pipe Sizing and Installation Charts

Pipe Selection Guide

Using charts to select the appropriate pipe size based on installation configuration.

Standard Horizontal Vent Installation

Free-Standing Stove Venting Steps

Procedures for locating the thimble, connecting pipes, and sealing joints.

Horizontal Installation Configurations

Corner and Parallel Venting Diagrams

Visual guides for different horizontal vent routing scenarios.

Vertical Installation Configurations

Free-Standing Vertical Venting

Illustrates exterior vertical vent, vertical vent through roof, and into masonry/Class A chimney.

Fireplace Insert Installation into Existing Fireplaces

Masonry Venting and Positive Flue Connection

Details on venting into masonry chimneys and achieving a positive flue connection.

Fireplace Insert Venting Configurations

Reline and Direct Venting Options

Visuals for full reline and horizontal direct vent methods for fireplace inserts.

Control Board Operation

Button Functions and Indicators

Details on the ON/OFF, Heat Select, and Blower Select buttons, and status indicators.

Fuel Delivery and Operation Modes

Start-Up and Operation Procedures

Guides for initial start-up, manual operation, and thermostat-controlled automatic operation.

Operating Procedures and Safety Features

Damper Adjustment and Safety Systems

Guidance on damper adjustment for combustion and automatic safety features like power outage.

Fuel Specifications and Routine Maintenance

Pellet Fuel Handling and Types

Pellet fuel requirements, handling, and key areas for cleaning.

Routine Maintenance Procedures

Heat Exchange Tube and Window Cleaning

Step-by-step guide for cleaning the heat exchange tubes and window.

Ash Management and Burn Grate Care

Ash Clean-Out Ports and UltraGrate Maintenance

How to access ash ports and inspect/clean the burn grate.

Ash Pan and Vent Cleaning

Creosote Removal and Vent Pipe Cleaning

Guidance on removing creosote and cleaning exhaust passages and vent pipes.

Component Maintenance Procedures

Door Gasket Inspection and Photoeye Cleaning

How to check the door seal and clean the photoeye filter using a mirror.

Photoeye Filter and Panel Access

Detailed Photoeye Cleaning and Panel Access

Specific instructions for cleaning the photoeye filter and accessing the unit via side panels.

Final Maintenance Tasks

Motor Lubrication and Paint Touch-up

Guidelines for lubricating motors and performing minor paint repairs.

Profile 20 FS-2 Specifications

Dimensional and Performance Data

Detailed measurements, heat input, efficiency, emissions, and blower specs.

Profile 30 FS-2 Specifications

Dimensional and Performance Data

Detailed measurements, heat input, efficiency, emissions, and blower specs.

Profile 30 INS-2 Specifications

Dimensional and Performance Data

Detailed measurements, heat input, efficiency, emissions, and blower specs.

Component Definitions and Wiring Diagram

Key Component Descriptions

Definitions for components like Auger, Blowers, Thermal Switches, Photoeye, and Pressure Switch.

Troubleshooting Common Problems

Flame and Feed Issues

Addresses problems related to flame appearance, pellet feeding, and high-limit switch trips.

Troubleshooting Operational Issues

Blower, Soot, and Lighting Problems

Troubleshooting for blower operation, soot dispersion, ignition failure, and fault conditions.

Replacement Parts List - Body and Electrical

Component Part Numbers

Catalog numbers for various stove parts including door assemblies, gaskets, and electrical items.

Replacement Parts List - Firebox, Auger, and Misc.

Specific Component Part Numbers

Catalog numbers for firebox parts, auger components, and miscellaneous items like brushes and gaskets.

Replacement Parts Diagrams (1-12)

Component Illustrations

Visual representations of specific stove parts for identification.

Replacement Parts Diagrams (13-25)

Component Illustrations

Visual representations of specific stove parts for identification.

Replacement Parts Diagrams (26-39)

Component Illustrations

Visual representations of specific stove parts for identification.

Replacement Parts Diagrams (40-46)

Component Illustrations

Visual representations of specific stove parts for identification.

Optional Accessories

Accessory Options and Diagrams

Details on trim kits, surround kits, log sets, and other optional add-ons.

Safety and Listing Label (Profile 20 FS-2)

Clearances and Operational Warnings

Key safety warnings, minimum clearances, and operational advice.

Safety and Listing Label (Profile 30 FS-2; INS-2)

Clearances and Operational Warnings

Key safety warnings, minimum clearances, and operational advice for both models.

Installation Tips Summary

Installation Type and Venting Guidance

Tips on choosing installation type, venting methods, and power supply considerations.

Simple Operating Instructions

Start-Up Procedure

Detailed instructions for priming the auger and starting the stove safely.

Ownership and Service Records

Owner Information and Maintenance Log

Forms to log ownership details and track service and maintenance performed on the appliance.

Additional Notes

General Notes Section

Placeholder for any additional remarks or information not covered elsewhere.