Whitfield Profile 30 INS-2

Questions and Answers

M
Maria RogersAug 8, 2025
Why does my Whitfield Profile 30 INS-2 Pellet stove keep shutting down?
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  Richard SandersAug 8, 2025
  Your Whitfield Pellet stove might be shutting down due to several reasons. It could be simply out of fuel, so refill the hopper. Alternatively, the high limit temperature switch may have tripped; in that case, allow the appliance to cool for an hour before relighting. If the stove operates at a medium to high burn rate with the room air blower set to low, increase the blower speed. If the problem continues, especially at lower burn rates, the high limit thermal switch might need replacement by an authorized dealer. Also, ensure that the damper is adjusted correctly to avoid too much combustion air for the fuel amount.
K
kristen17Nov 17, 2025
What to do if Whitfield Profile 30 INS-2 fire burns with orange flame and has excessive glass soot?
- B
  Bonnie WagnerNov 17, 2025
  If your Whitfield Pellet stove's fire burns with a lazy orange flame, pellets build up in the grate, and there's excessive glass soot, it indicates insufficient combustion air. Perform maintenance by cleaning the UltraGrate™, clean-out ports, exhaust flow passages, venting system, and exhaust blower intake. Remove any clinkers or ash obstructing the primary air holes in the UltraGrate. Ensure the heat exchange tubes are free of ash and clean internal exhaust ducts. Check the door gasket seal and replace if necessary. Inspect for blockages in the air inlet tube or exhaust pipe. Also, inspect the glass seal. Adjust the fuel trim down for faster-feeding fuels or switch to a better fuel grade. Ensure the damper is open enough for the fuel amount. Have your dealer check the exhaust blower and v...
R
Raymond ParkerNov 27, 2025
How to fix Whitfield Pellet stove when pellets will not feed?
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  andrew19Nov 27, 2025
  If pellets are not feeding into your Whitfield Pellet stove, start by refilling the hopper if it's empty. Check for any blockages in the pressure tap or hose. If the issue persists, have your authorized Lennox Hearth Products dealer diagnose the problem and replace any defective parts, as the auger motor or control board may be defective. Also, if it is a new installation check for excessive 90? bends, long horizontal runs or excessive vertical run of 3” pipe. Possibly change to 4” pipe. If older installation check for excessive ash accumulation in pipe or other obstructions. Clean out pipe. Ensure the thermostat isn't in standby mode and the wires are connected. If the high limit thermal switch tripped, allow the stove to cool and increase the room air blower setting. If the door switch i...

Summary

Whitfield Profile Series Pellet Stoves

General Safety Warnings

Important safety warnings regarding hot surfaces and supervision of children.

Important Safety and Warning Information

Safety Precautions and Guidelines

Comprehensive safety rules covering installation, operation, fuel, and general hazards.

Packaging List

Included Components

List of items included with the assembled pellet stove and fireplace insert models.

Listing and Testing Information

Certification and Standards

Details on testing laboratories, standards, and safety certifications for the appliance.

EPA Exempt Status

Information regarding the appliance's exemption status from EPA regulations.

Manual Usage Guide

Guidance for Using This Manual

Instructions on how to effectively use the installation and operation manual.

Planning Your Installation

Consulting Local Building Officials

Key questions to ask local building officials regarding installation requirements and permits.

Smoke Detector Recommendations

Guidance on installing smoke detectors for enhanced safety.

Installation and Maintenance Standards

Information on relevant standards like NFPA for pellet appliance installation.

Selecting an Installation Location

Considerations for choosing the best location for the stove, including heat dispersal and aesthetics.

Floor Protection Requirements

Mandatory non-combustible floor protection specifications for freestanding models.

Floor Protection Equivalents

Determining Alternate Material Thickness

Methods and formulas for calculating required thickness of alternate floor protection materials.

Approved Alternate Materials Table

List of approved alternate materials for floor/hearth protection with their thermal values.

Clearances for Free-Standing Models

Profile 20 FS-2 Clearances

Minimum required clearances to combustibles for the Profile 20 FS-2 model.

Profile 30 FS-2 Clearances

Minimum required clearances to combustibles for the Profile 30 FS-2 model.

Clearances and Hearth Protection for Inserts

Profile 30 INS-2 Insert Clearances

Minimum clearances to combustibles for the Profile 30 INS-2 fireplace insert.

Masonry and Factory Built Fireplace Installation

Requirements for installing the insert into masonry or factory-built fireplaces.

Minimum Fireplace Firebox Size

Specifications for the minimum required dimensions of the fireplace firebox.

Fireplace Warning Label

Important warning label to be affixed to the factory-built fireplace.

Manufactured Home Installation

Free-Standing Models Requirements

Additional installation instructions for free-standing models in manufactured homes.

Exhaust Vent Pipe Installation Guidelines

Specific guidelines for installing exhaust vent pipes in manufactured homes.

Installation Checklist

A step-by-step checklist to ensure all installation requirements are met.

Surround Assembly Installation (Profile 30 INS-2)

Damper Installation and Adjustment (INS-2)

Procedure for installing and adjusting the damper for the Profile 30 INS-2.

Hopper Cover Installation (INS-2)

Instructions for installing the hopper cover on the Profile 30 INS-2.

Damper Control for Free-Standing Models

Damper Location and Adjustment (FS Models)

How to locate, install, and adjust the damper control for FS models.

Thermostat Installation

Thermostat Wiring and Connection

Steps for connecting a wall thermostat to the stove for automatic operation.

Venting Requirements

Location Selection for Venting

Guidelines for choosing a location that ensures proper venting for freestanding models.

Preferred Vent Configuration

Recommendation for the vertical vent-through-the-roof configuration for optimal performance.

Approved Vent Pipe Type

Specifies the required type of vent pipe (PL-Vent) and prohibited types.

Pipe Sizing and Configuration

Guidelines for determining pipe diameter, managing offsets, and total horizontal runs.

Pipe Clearances and Joint Requirements

Specifications for pipe clearances, joint sealing, and securing connections.

Connecting to Masonry Chimneys

Instructions for connecting to masonry chimneys, including liner requirements.

Horizontal Venting Considerations

Advice for horizontal vent installations, including draft and termination placement.

Vent Termination Guidelines

Detailed rules for safe and effective vent termination locations and clearances.

Chimney Height Requirements (Residential)

Required chimney height for site-built residential homes above roof penetration.

Chimney Height Requirements (Manufactured Homes)

Required chimney height for manufactured homes relative to roof surfaces.

Pipe Sizing Chart and Calculation

Using charts and formulas to determine the correct exhaust pipe diameter for the installation.

Horizontal Vent Installation (Free-Standing)

Wall Thimble and Pipe Connection

Steps for installing the wall thimble and connecting the PL-vent pipe to the stove.

Outside Combustion Air Connection

Guidance on connecting an outside air source for combustion if required.

Horizontal Installation Configurations

Corner Through the Wall Installation

Diagrams illustrating horizontal venting through a corner wall for different models.

Parallel Through the Wall Installation

Diagrams illustrating horizontal venting parallel to a wall for different models.

Vertical Vent Installation Configurations

Exterior Vertical Vent Setup

Diagrams showing exterior vertical venting configurations with wall straps and clean-out tees.

Vertical Vent Through Roof Setup

Diagram illustrating the preferred vertical vent-through-the-roof installation with flashing and caps.

Vertical Vent into Masonry Flue Setup

Diagram showing vertical venting into an existing masonry flue with liner and cap.

Vertical Vent into Class A Chimney Setup

Diagram for vertical venting into an existing Class A chimney using a pipe increaser.

Installation into Existing Fireplaces

Venting into Masonry Fireplaces (USA)

Specific requirements for venting into masonry fireplaces in the USA, including relining.

Direct Connection; Positive Flue Connection

Methods for achieving a positive flue connection in masonry fireplaces for both USA and Canada.

Full Chimney Reline for Fireplaces

Requirements and procedures for a full chimney reline when installing into factory-built fireplaces.

Horizontal Direct Vent Installation

Details on horizontal direct venting into existing chimneys for US installations.

Care and Operation

Control Board Operation

Explanation of the control board functions including buttons, lights, and modes.

Flame Detection Sequence

Details on the sequence of events after flame detection during startup.

Fuel Delivery and Operation Modes

Fuel Delivery Rate Settings

Information on feed rates, BTU output, and burn times for different heat settings.

Manual Stove Operation

Steps for starting and operating the stove manually without a thermostat.

Automatic Stove Operation (Thermostat)

How to operate the stove using a wall thermostat for automatic temperature control.

Manual Lighting and Stove Control

Manual Lighting Procedure

Steps for manually lighting the pellet stove without using the automatic igniter.

Stove Shutdown Procedure

How to properly turn off the pellet stove, initiating the shutdown cycle.

Damper Adjustment Guidelines

Instructions for adjusting the damper to optimize combustion air for different flame appearances.

Automatic Safety Features

Power Outage Response

How the stove behaves during a power outage and automatic restart.

Overheating Protection

Explanation of the thermal switch and procedures for handling overheating.

Fuel Information

Pellet Fuel Hopper and Handling

Instructions for opening the hopper lid and information on fuel quality.

Fuel Quality and Specifications

Details on pellet fuel types, ash content, chlorides, and BTU values.

Pellet Feed and Size Considerations

How pellet size and feed rates affect stove performance and adjustments.

Long Burn Time Operation

Guidance on achieving long burn times and recommended operating settings.

Routine Maintenance: Cleaning

Heat Exchange Tube Cleaning

Procedure for cleaning heat exchange tubes using the tube scraper tool.

Cleaning Heat Exchanger Baffle Plate (20 FS-2)

Instructions for removing and cleaning the baffle plate on the Profile 20 FS-2.

Cleaning Behind Heat Exchange Tubes

Procedure for cleaning the area behind the heat exchange tubes.

Window Wash Maintenance

Steps for cleaning the window wash bracket and debris from the door frame.

Ash Clean-Out and Burn Grate Maintenance

Accessing Ash Clean-Out Ports (30 Series)

Procedure for accessing and cleaning ash clean-out ports on Profile 30 FS-2 and INS-2 models.

Accessing Ash Clean-Out Ports (20 FS-2)

Procedure for accessing and cleaning ash clean-out ports on Profile 20 FS-2 model.

UltraGrate Inspection and Cleaning

How to inspect and clean the UltraGrate (burn grate) to prevent clogs and ensure proper airflow.

Ash Pan and Vent Pipe Maintenance

Ash Slide Plate Operation

Instructions for operating the ash slide plate to drop ash into the pan.

Ash Pan Cleaning Procedures

How to remove and empty ash pans for different models to maintain the stove.

Creosote and Vent Pipe Cleaning

Procedures for removing creosote from the chimney and cleaning exhaust passages.

Door Seal and Photoeye Maintenance

Door Rope Gasket Inspection

How to check the condition of the door rope gasket and perform a seal integrity test.

Photoeye Filter Cleaning (Method A)

Procedure for cleaning the photoeye filter without removing it, using a brush or canned air.

Photoeye Filter Removal and Side Panel Access

Photoeye Filter Cleaning (Method B)

Steps for removing and cleaning the photoeye filter and lens.

Opening Side Panels for Access

Instructions for opening side panels on Profile 30 FS-2 and 20 FS-2 for maintenance access.

Stove Component Maintenance

Motor Lubrication and Rear Compartment Cleaning

Information on motor lubrication and periodic cleaning of the rear stove compartment.

Small Area Paint Touch-up

Instructions for touching up paint blemishes on the stove body.

Specifications - Profile 20 FS-2

Dimensional Data

Detailed dimensions of the Profile 20 FS-2 stove, including clearances and overall measurements.

Performance and Electrical Specifications

Key performance metrics like heat input, efficiency, emissions, and electrical ratings.

Specifications - Profile 30 FS-2

Dimensional Data

Detailed dimensions of the Profile 30 FS-2 stove, including clearances and overall measurements.

Performance and Electrical Specifications

Key performance metrics like heat input, efficiency, emissions, and electrical ratings.

Specifications - Profile 30 INS-2

Dimensional Data

Detailed dimensions of the Profile 30 INS-2 insert, including fireplace and overall measurements.

Performance and Electrical Specifications

Key performance metrics like heat input, efficiency, emissions, and electrical ratings for the insert.

Component Definitions

Appliance Component Descriptions

Definitions and explanations for key stove components and their functions.

Wiring Diagram Overview

Explanation of the 120V AC wiring diagram for the stove's electrical system.

Troubleshooting Guide

Flame and Ignition Issues

Troubleshooting steps for problems like lazy flame, soot buildup, and failure to light.

Feed and Shutdown Problems

Solutions for issues such as pellets not feeding, stove shutting down, or tripped high limit switch.

Blower and Control Issues

Troubleshooting steps for blowers not operating, control light issues, and thermostat problems.

Soot, Ash, and Firebox Issues

Resolving issues related to soot/fly ash in the house, or improper firebox operation.

Replacement Parts List

Door and Body Components

List of replacement parts for the door assembly, firebox, and body panels.

Electrical Parts

List of electrical components such as motors, control boards, and switches.

Firebox Parts

List of replacement parts specific to the firebox, including baffles and bricks.

Auger System and Miscellaneous Parts

Replacement parts for the auger system and various miscellaneous items.

Replacement Parts Diagrams

Diagrams for Door and Body Components

Illustrations of replacement parts for the stove's exterior and firebox.

Diagrams for Electrical and Firebox Parts

Illustrations of electrical components, firebox parts, and related hardware.

Diagrams for Auger, Gaskets, and Tools

Illustrations of auger system components, gaskets, and maintenance tools.

Diagrams for Blower Assemblies and Connectors

Illustrations of blower assemblies, mounting plates, and vent pipe connectors.

Optional Accessories

Trim Kits and Surround Kits

Optional trim kits and surround kits for customizing the stove's appearance.

Decorative Log Sets and Special Kits

Optional decorative log sets and a zero clearance kit for built-in installations.

Safety and Listing Label (Profile 20 FS-2)

Installation and Safety Warnings

Key safety warnings and installation requirements from the model's listing label.

Clearances and Maintenance Reminders

Clearance requirements and routine maintenance reminders as per the label.

Safety and Listing Label (Profile 30 FS-2;INS-2)

Installation and Safety Precautions

Safety warnings and installation guidelines from the listing label for 30 FS-2 and INS-2 models.

Clearance Requirements and Fuel Type

Clearance specifications and approved fuel type information from the label.

Installation Tips

Installation Type Selection

Guidance on selecting the best installation type (Good, Better, Best) based on venting configuration.

Venting, Clearances, and Power Supply

Tips on vent pipe requirements, maintaining clearances, and ensuring proper power supply.

Simple Operating Instructions

Stove Startup Procedure

Step-by-step guide for starting the pellet stove, including priming the auger and ignition.

Stove Operation and Shutdown

Instructions for operating the stove at different settings and performing a safe shutdown.

Ownership Records

Owner and Service Information

Fields for recording dealer information, serial number, and maintenance history.

Notes

General Notes Section

A section for miscellaneous notes and remarks not covered elsewhere.