Winix Tower XQ - Frequently Asked Questions

17
English Tower XQ
FREQUENTLY ASKED QUESTIONS
Problem Check / Actions to take
The unit does not
turn on at all.
ˍ
Is the plug securely attached to the outlet?
-
Make sure the outlet has power going to it, and
ensure the plug is secured.
ˍ
Is there a power outage?
-
Check to see if other lights and electrical
equipment are working and try again.
The unit doesn’t
work in Auto
Mode.
ˍ
Has Auto Mode been selected?
-
Press the Mode button until Auto Mode is
selected.
ˍ
Is the sensor blocked or clogged?
-
Wipe Odor Sensor with a wet cloth, then dry.
The unit vibrates
and makes a lot of
noise.
ˍ
Is it running on a slanted or uneven surface?
-
Move the unit to a hard, flat, even area of the
floor.
The unit power
plug and outlet
feel hot.
ˍ
Is the plug securely plugged in?
-
Make sure the plug is properly plugged into the
outlet.
There is a strange
smell.
ˍ
Is the unit being used in a place with a lot of smoke,
dust, or odors?
-
Clean the air intakes on either side and clean
the pre-filter.
-
Replace the Carbon filter and True HEPA filter.
The fan strength
is weak.
The unit is not
purifying the air.
ˍ
Is the Check Filter indicator light on?
-
Change the filters as required.
The display panel
is dim/off.
ˍ
Is sleep mode on?
-
Check the display and press the Sleep Mode
button to cycle Sleep Mode on/off.
ˍ
Is the Light Sensor blocked by debris?
-
When Auto Mode is on, Sleep Mode is
automatically activated when the Light Sensor
detects that the room is dark.