Winix ZERO 5 - Frequently Asked Questions

USER MANUAL WINIX ZERO 5 AIR PURIFIER
Page 18
FREQUENTLY ASKED QUESTIONS
Problem Check / Actions to take
It does not turn on at all.
Is there a power outage?
• Check to see if other lights and electrical equipment are
working and try again.
It doesn’t work in Auto Mode.
Has Auto mode been selected?
• Press the Mode button until Auto mode is selected.
Is the sensor blocked or clogged?
• Clear the sensor using a vacuum cleaner. view page 17.
It vibrates and makes a lot of noise.
Is it running on a slanted surface?
• Move the unit to a hard, at area of the oor.
The power plug and outlet feel hot.
Is the plug securely plugged in?
• Make sure the plug is properly plugged into the outlet.
There is a strange smell.
Is it being used in a place with a lot of smoke, dust, or
odors?
• Clean the air intakes on the front sides of the unit and clean the
pre-lter.
• Contact customer service to conrm the exact cause.
• Replace the Deodorization lter and True HEPA lter.
The product is not purifying the air enough.
Is the Check Filter indicator light on?
• Replace the lters as required.