WYBOT S2 - Troubleshooting and Support; FAQ and Solutions; Product Certifications; Customer Care Information

11 12
WYBOT robotic pool cleaners have passed all performance and reliability tests
and also has obtained relevant certifications from the countries in which they are
sold. you can rest assured.
CERTIFICATION
WYBOT CUSTOMER CARE
Wybot Customer Service:
Email: support@wybotpool.com
Facebook: @WybotPool
Tel: 1-866-777-6655
Due to the need for continuous products improvement, the products in the
manual are subject to the real products, and WYBOTICS Co., Ltd. reserves the
right to update products.
If you encounter any problems during use, please contact after-sale team.
For more details, please contact WYBOTICS website www.wybotpool.com
No.
1
2
Issues
Device does
not work
A flashing red
light
A flashing red
light
A breathing yel-
low light
Battery low Fully charge the device
and restart
Charger light
flashes
Unable to ch-
arge
Poor contact Re-plug the charger
3
4
5
6
Do not climb walls
Abnormal wall
climbing
only clean part area and cannot
clean the entire pool
Climbing slowly
Sinking down
away from wall
or floating on
the water
Filter basket blo-
cked
Filter basket blo-
cked
Filter basket blo-
cked
front side up when on the floor
Encounter Obst-
acles
Drain height is
over 3cm
The APP cannot be connected
when the device is in the pool
Wrong cleaning
mode
Firmware not la-
test
Connect to the App and
update the firmware
Clean the filter basket
7
8
Do not clean as set cleaning
path
stuck at water drains
Clean the filter basket
Help the machine away
from the obstacle
Device power off
Not available
Unable to connect to the App Restart
Connect the device
on the shore
Connect to the App
and re-choose a suit-
able cleaning mode
Clean the filter basket
Intake air Stick adhesive blocks
(Contact after-sale team
for instruction)
Clean the filter basket
Slippery constru-
ction materials
Stick adhesive blocks
(Contact after-sale team
for instruction)
Too dirty water Clean the filter basket
Possible Causes
A solid red light
Motor protection
Not put the device
into the water or
the pool water is
too shallow
Restart and put it into
the pool immediately.
Be sure the water dep-
th is over 0.5m.
Restart
Impeller is stuck
Suggested Solution
Check the impeller
and clean foreign
Details
C
US
CM
Document No. A2024210C01