General Print-Quality Problems and Solutions
Use the following table to find solutions to print-quality problems.
Problem Solution
Smears, smudges, and streaks:
Dark or light marks appear on your output.
Run the Fuser Clean routine.
To remove toner that has accumulated on the fuser,
run a print job that consists of several blank pages.
If the problem persists, to help determine which
component is causing the image-quality problem,
print the test pages.
• If the defect occurs in one color only, replace the
corresponding drum cartridge.
• If the defect occurs in all colors and is visible on
all the test pages, replace the fuser.
Repeating spots or lines:
Spot or lines appear at regular intervals on the prints.
Acquire the measuring tool from the Nationalization
Kit. Check the frequency of the defect interval.
• If the defect occurs every 44 mm on the prints, do
not replace the drum. This interval is caused by a
damaged or defective developer housing.
• If spots or bands occur every 147 mm on the
prints, a drum is damaged or light shocked.
Replace or swap the appropriate drum cartridge.
Refer to the Xerox
®
Versant
®
180 User Guide.
Colors look wrong:
Colors do not look accurate or look drastically wrong.
1 Ensure that you have installed the correct toner
dispenser assembly and developer drawer.
2 Perform the Calibrate Color procedure.
Colors are too light or too dark:
The print or color density is too light, missing, or the
background is foggy.
1 Verify that the paper that you are using is the
correct type for the press and that the paper is
loaded properly.
2 Verify that the paper loaded in the tray matches
the paper type selected at the control panel and
in the print driver.
3 To maximize the printed image quality, adjust the
2nd Transfer setting. For details, refer to Job Flow
in the Xerox
®
Versant
®
180 Press User Guide
4 Your application or incorrect settings in the print
driver can cause the print-quality problems.
Toner is missing or easy to rub off:
Toner appears to be missing from the print or is easy
to rub off.
1 Verify that the paper that you are using is the
correct type for the press and that the paper is
loaded properly.
2 Calibrate the paper type.
3 Raise or lower the fuser temperature setting.
4 At the control panel, select a heavier paper.
5 Change the paper type to Embossed.
Note: This solution is most effective
44
Xerox
®
Adaptive CMYK+ Kit for the Xerox
®
Versant
®
180 Press
Accessory Reference Guide
Troubleshooting
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