Installation Xerox Color
®
C60/C70
Customer Expectation and Installation Guide 21
Connectivity for Remote Services
For Client Review of Expectations for Remote Services:
To the extent necessary to fulfill Services, Customer grants Xerox, without charge, Remote Data Access. Remote Data Access shall be
enabled by Customer prior to the commencement of Services via a method prescribed by Xerox and Customer shall cooperate and assist
Xerox in providing Remote Data Access. Unless Xerox deems Devices incapable of Remote Data Access, Customer is responsible to
ensure that Remote Data Access is maintained at all times Services are being performed, and Xerox will not be responsible for failures to
meet service levels where Remote Data Access is not fully maintained by Customer.
Upon Xerox’s request, Customer shall also provide key contact information, such as IT contact name and phone number for support of
their Devices on the their network.
Most Xerox equipment is supported and serviced using data that is automatically collected and transferred to Xerox via electronic
transmission from equipment through the Customer’s network (“Remote Data”). This Remote Data is considered confidential information
under the service agreement terms.
Remote Data transmitted from Customer may include device information such as registration, meter read, supply level, configuration and
settings, software version, and problem/fault code data and may be used by Xerox for billing, report generation, supplies replenishment,
support services, on-going and future site optimization opportunities and product improvement purposes.
Remote Data Access may also enable Xerox to make available to the customer maintenance releases or upgrades for software or
firmware and to remotely diagnose and modify devices to repair and correct faults.
Remote Data will be transmitted to a secure off-site location in a secure manner specified by Xerox in accordance with Xerox published
policies on information security [at http://www.xerox.com/information-security/enus.html] for your region.
For Install Support that includes Xerox System Analysts:
Customer shall contact and/or be contacted by their Xerox Systems Analyst.
For Install Support that does not include Xerox System Analysts:
Customer shall first utilize their Product System Administrator Guides available at Xerox.com, under the Support and Drivers link and by
selecting documentation for their desired product. If unsuccessful, the Customer should go to Xerox.com and select “Technical Product
Support” within the “Contacts” link to determine the appropriate contact for further support.
Setup Remote Services on Xerox device:
Use the following to begin the establishment of Remote Services for your new Xerox device. This is not to
replace the product System Administrator Guide or Installation Guide but to identify certain install tasks that
can be completed before and after the delivery of your device.
In order to take advantage of Xerox offerings, Device Direct and/or Xerox Device Agent (like XDA lite)
software must be installed and devices connected and communicating to Xerox. These offerings may include
Automatic Meter Reads, Automatic Supplies Replenishment and Remote Diagnostics Support for your
device(s).
The following needs to be completed where applicable:
Professional
Services/Partner
Customer Service
Engineer
PRE-DELIVERY: Device Networking Tasks:
1. Non-Production Devices: After signing agreement with Xerox, an email will be sent to you with a web link to
download the appropriate software to install on a PC/server that is operational 24/7.
2. Print Driver Software: Go to the “Support and Drivers” link on Xerox.com. If applicable, print drivers will be available
to download and install on your client devices.
3. Installation by Professional Services: To ensure Device Remote Connectivity can be established, network data will
need to be collected by a Xerox Systems Analyst. A configuration form will be provided and require completion for
each device documenting connectivity and network information. Each individual device will require a configuration
form, unless all devices are to be configured in the same manner. In those cases, one configuration form along with a
list of applicable serial numbers on a separate sheet is acceptable.
4. IT Policy Compliance: You (customer) are responsible for obtaining approval for any internal IT policy compliance
required for the Xerox device/software to communicate via your intranet / internet to Xerox.
POST-DELIVERY/INSTALL: Device Networking Tasks:
5. Ethernet Cable: You (customer) need to provide an Ethernet cable for the device to the network drop. Cable
Connection can be completed by customer or installer depending on requirements.
6. Sustaining Connectivity: Remote Connectivity must be maintained to take advantage of Xerox offerings. Offerings
include Remote diagnostics, supplies replenishment, and meter reads from appropriate products.
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