14 Xerox
®
WorkCentre
®
3655 Evaluator Guide
Unrivaled Service and Support
Behind every Xerox
®
product is a large network
of customer support that’s unrivaled in the
industry and available when you need it.
Xerox service professionals use leading-edge
technologies to keep you up and running.
They’re even linked to the engineers who
designed your product, so you can be confident
when you choose Xerox. And genuine Xerox
®
supplies are always readily available.
Total Satisfaction Guaranteed
The exclusive Xerox Total Satisfaction
Guarantee, recognized as unique in the
industry, covers every Xerox
®
WorkCentre
®
device that has been continuously maintained
by Xerox or its authorized representatives under
a Xerox express warranty or Xerox maintenance
agreement. You decide when you’re satisfied.
Xerox
®
Office Services Support
Asset Management Services
• Asset Optimization and Tracking – Process
and tools to optimize an enterprise’s office
output infrastructure and reduce hard costs
• Break-Fix Management – Single point of
ownership and management for break-fix
service of all brands of office output devices,
regardless of manufacturer
• Supplies Management – Process and tools to
procure, monitor and replenish all document-
related supplies proactively
Imaging and Output Management Services
• Output Management – Single point of
management of office output from all output
devices, regardless of manufacturer
• Image Capture and Workflow –
Cost-efficient solutions for capturing,
managing, retrieving and distributing
information into digital repositories
Support Services
• Technology Procurement and Deployment
– A creative and flexible end-to-end print/
computer product acquisition solution that
uses a single-point-of-contact model while
lowering the total cost of acquisition
• Help Desk Services – A broad range of
enterprise services, managed through a
centralized single point of contact and
delivered through either an on-site or
off-site model
• End User Services – Microsoft
®
software
implementation, IT project consulting, and
customer education
Access Managed Services
• Student and Library Patron Access –
Custom designed and implemented
customer-managed solutions
Additional Information Sources
WorkCentre 3655 Front Panel:
• The front panel offers tools and information
pages to help with machine setup, feature
selections, operational problems, media feed
and supply issues.
Customer Documentation:
• Installation Guide
• Quick Use Guide
• Software and Documentation CD-ROM
On the Web:
Visit www.xerox.com/office for:
• Product, supplies, and support information
• Downloading drivers
• Finding your local reseller
• Online documentation
Visit www.xerox.com/office/support for:
Support and service information, including the
same troubleshooting Knowledge Base used by
Xerox Customer Support staff to provide the
latest technical information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
Section 3: Configuration Summary, Product Specifications,
Supplies and Support Resources
Support Resources
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General
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