Q11: FAILED TO OPEN THE DIAGNOSTIC APP
The tablet has to connect to the network every 30 days, otherwise, the
Diagnostic app will be locked and disabled until the device is connected to
the network.
Q12: HOW TO FACTORY RESET THE DEVICE
Please go to Android settings – Backup & reset – Factory reset. Before you
reset, make sure you are still in subscription. This will delete all the software
and you cannot download any software if you are out of subscription.
Q13: SHOWING “LICENSE EXCEPTION”
If this only happened on some of the software, click the software and hold
it until it shows a box and delete button above. Choose the software and
delete it, then go to updates and re-install this software and see if it works.
If this happened on all the software, try delete all the diagnostic files this
device. And if it still doesn’t work, please contact Xtool aftersales services.
Q14: SHOWING “FAILED” WHEN GOING INTO MENUS
Try delete and re-install the software.
Q15: HOW TO FREE THE STORAGE SPACE
There are multiple ways to clear your storage space:
1. (Recommended) Delete some of the software you don’t need. See 2) to
check how to delete software.
2. (Recommended) Go to Report – File Manager – Storage of diagnosis
details, click edit button on the top-right corner of the screen, select
Download folder and delete it. After that, please download the software
packs one by one.
To Next Page
Loading...
Need help?
General