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Q5: The action camera feels hot during using, is it
normal?
A5: Because this machine is a fully sealed 4K/30fps action
camera, it will have a certain amount of heat during use. The
lens ring is made from metal which is easier to dissipate
heat, so it is the hottest part. It is normal that the camera will
reach 70 Celsius after long-time 4K video recording. The
camera will be turned off automatically for safety when the
machine exceeds 95 Celsius.
Q6: Sound quality is poor or there is no sound on
playback.
A6: First make sure the device is not in the waterproof case,
because the waterproof case is designed to create an air
tight-sealed environment around the device in order to
prevent water ingress. It will reduce the sound that can be
picked up by the microphone.
Secondly, ensure the Audio setting has not been turned off.
Q7: Where can I get a replacement if accidentally
damaged an accessory during use?
A7: Don't worry, you can contact our official customer
service team via email (support@xtucam.com) . We will
send you the replacement parts.
Q8: Is the remote control waterproof?
A8: The remote control is not completely waterproof, so it
should not be fully immersed in water. If the remote control
encounters with splashing water, please wipe it clean and
dry in time.
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