To Next PageTo Next PageWhat to do if my Yale lock is not responding and the door is locked?
If your Yale lock isn't responding and the door is locked, the batteries might be completely discharged. Use your key to open the door and then replace the batteries.
Why does my Yale lock beep and flash after entering the pin code?
If you enter a PIN code on your Yale lock, press the (*) key, and hear beeps while the keypad flashes three times, it means the digits you entered were incorrect or incomplete. Re-enter the correct code followed by the check mark (*) key.
What do the red flashes on my Yale lock mean?
If your Yale lock displays intermittent red flashes, it indicates that the batteries are low and need to be replaced. Replace all four batteries with new AA Alkaline batteries.
What to do if my Yale lock accepts the code but won't open?
If your Yale lock beeps when you enter your PIN but the door won't open, check for other locking devices on the door. Also, check the door gaps for any obstructions between the door and frame, and ensure the cable is firmly connected to the PC board.
Why is my Yale lock not responding when the door is open?
If your Yale lock isn't responding while the door is open, try the following: - Press each keypad button to see if it responds. - Check that the batteries are correctly installed (check polarity). - Ensure the batteries are in good condition, replacing them if necessary. - Verify that the cable is fully connected and not pinched.
Why does my Yale lock beep and flash red and blue when I enter my pin?
If you are entering a PIN code and pressing the (*) key on your Yale lock, and it gives a series of beeps, flashes red & blue LEDs 7 times, and doesn't unlock, it means All Code Lockout Mode is enabled. Contact the Master user.
Why won't my Yale lock automatically re-lock?
If your Yale lock operates to allow access but doesn't automatically re-lock, check if Auto Re-lock Mode is enabled. Also, if the low battery indicator is lit, replace the batteries.
Why does my Yale lock make different tones when entering the pin?
If you're experiencing different tones when entering a PIN code and pressing the (*) key on your Yale lock, check if the lock is set to All Code Lockout Mode. Note that setting/managing All Code Lockout Mode is done through Master Code only, so you may need to contact the Master user.
Why won't my Yale lock register PIN codes?
If PIN codes will not register on your Yale lock, ensure that PIN codes consist of 4 to 8 digits. The same PIN code cannot be used for multiple users. Registration/management of PIN codes is set by the authority of the Master Code, so consider contacting the Master user. User codes must be entered within 5 seconds, and star or pound cannot be used as part of the PIN code.
General| Lock Type | Deadbolt |
|---|---|
| Battery | 4 AA Batteries |
| Auto-lock | Yes |
| Connectivity | Z-Wave, Zigbee |
| Keypad Type | Touchscreen |
| Finish Options | Satin Nickel, Polished Brass |
| Installation | DIY |
| Battery Life | Up to 12 months |
| Voice Control | Yes |
| Guest Access | Temporary access codes |
| Security | Grade 2 ANSI/BHMA certification |
Instructions for fitting the deadbolt latch and strike plate into the door.
Guide to attaching the external keypad unit to the door.
Steps to secure the internal mounting plate to the door.
Connecting the internal and external lock components via the cable.
Finalizing the installation of the interior part of the lock.
Guide for installing an optional radio module for enhanced features.
Inserting batteries and securing the interior cover.
Step-by-step guide to setting up the primary Master PIN code.
Instructions for adding and managing individual user PIN codes.
How to use a programmed PIN code to unlock the deadbolt.
Using the menu system and Master PIN to configure lock features.
