Yale Real Living - Programming Troubleshooting Guide

Programming Troubleshooting
Symptom
Suggested Action
• Press each keypad button for response when pressed.
Lock does not respond -
• Check batteries are installed and oriented correctly (polarity)
door is open and
in the battery case.
accessible.
• Check batteries are in good condition; replace batteries*
if discharged.
• Check to see if cable is fully connected and not pinched.
Lock does not respond -
• Batteries may be completely discharged.
door is locked and
• Use key to gain entry and replace batteries*.
inaccessible.
Unit chimes to indicate
• Check to see if there is another locking device on the door.
code acceptance, but the • Check the door gaps for any foreign objects between door
door will not open.
and frame.
• Check that the cable is firmly connected to the PC board.
Unit operates to allow
• Check to see if Auto Re-lock Mode is enabled.
access, but will not
• If low battery indicator is lit (see below), change batteries*.
automatically re-lock.
• PIN codes must consist of 4 to 8 digits to register.
PIN codes will not register.
• The same PIN code cannot be used for multiple users.
• Registration/management of PIN codes is set by the
authority of the Master Code.
• Contact the Master user.
• User codes must be entered within 5 seconds or the
process will have to be restarted.
• Check mark 0 or gear@) cannot be used as part of the
PIN code.
Upon entering a PIN code
• All Code Lockout Mode is enabled.
and pressing the 0 key, the
lock gives a series of beeps, • Only the Master can enable/disable All Code Lockout Mode.
flashes red & blue LEDs 7
• Contact the Master user.
times, and does not unlock.
Upon entering a PIN code
• Check to see if the lock is set to All Code Lockout Mode.
and pressing the 0 key, • Setting/managing All Code Lockout Mode is done through
there are different tones.
Master Code only. Contact the Master user.
The unit operates, but it
makes no sound .
• Enable Audio Mode.
The unit displays inter-
• This is the Low Battery indicator alerting that it is time to
mittent RED flashes.
replace the batteries. Replace all four (4) batteries* with
new AA Alkaline batteries.
Upon entering a PIN code
and pressing the 0. key,
• The digits entered were incorrect or incomplete . Re-enter
the unit responds with a
the correct code followed by the check mark 0 key.
series of beeps and the
keypad flashes three times.
• When batteries are replaced, Network locks have a real time clock that will be set through the User Interface (UI); it
is recommended to verify correct date and time particularly those locks operating under Daylight Saving Time (DST).