Yale nexTouch - User Manual

Questions and Answers

D
Daisy HernandezSep 14, 2025
Why won't my PIN codes register on my Yale lock?
- J
  Jessica GrahamSep 14, 2025
  If PIN codes will not register on your Yale lock: * PIN codes must consist of 4 to 8 digits to register. * The same PIN code cannot be used for multiple users. * Registration/management of PIN codes is set by the authority of the Master Code, which is set first. * Contact the Master user. * User codes must be entered within 20 seconds (while the touchscreen is active) or the process will have to be restarted. * Check or gear cannot be used as part of the PIN code.
S
Samantha LoweSep 23, 2025
Why Yale Door locks will not enter Privacy Mode?
- W
  webstergregorySep 23, 2025
  If your Yale Door lock will not enter Privacy Mode: * Ensure Privacy Mode is enabled by the Master user. * Ensure the door gap is correct.
C
ccabreraSep 6, 2025
How to make Yale Door locks chime?
- D
  Dalton FritzSep 6, 2025
  If your Yale Door lock operates but does not chime, ensure the volume is set to 'Low' or 'High' by the Master user.
V
Victoria MartinAug 27, 2025
What to do if Yale Door locks do not respond?
- M
  Michael HansenAug 27, 2025
  If your Yale Door lock isn't responding, with no lights, chimes, or latchbolt movement, try these steps: * For Touchscreen models: activate by pressing the Yale logo or key, or touch the keypad with your whole hand. * For Push Button models: activate by pressing any key. * Check that the batteries are correctly installed (check polarity). * Replace the batteries. * Ensure all cables are fully connected inside the lock and are not crimped. * As an emergency measure, apply a 9V battery to the terminals on the keypad.
L
Luis MosesAug 27, 2025
How to fix Yale Door locks that won't automatically re-lock?
- R
  Renee ChambersAug 27, 2025
  If your Yale Door lock allows access but doesn't automatically re-lock, try the following: * Ensure 'Auto Re-lock Mode' is enabled by the Master user. * Replace the batteries. * Make sure that 'Escape Return Mode' and 'Passage Mode' are disabled.
R
Robert FernandezAug 28, 2025
Why Yale Door locks display 'Low Battery'?
- M
  Michael ColemanAug 28, 2025
  If your Yale Door lock displays 'Low Battery' on the keypad (TS lock) or the Yale logo flashes red (PB lock), this indicates that the batteries need to be replaced. Replace all four (4) batteries with new AA Alkaline batteries.
J
Joel GomezAug 29, 2025
What to do if Yale lock wakes up but doesn't respond and lights dim?
- A
  Amy GarrettAug 30, 2025
  If your Yale lock wakes up but doesn't respond and the lights are dim, the batteries may not have enough power. Replace the batteries to resolve this issue.
T
thomasmartinezSep 16, 2025
Why is my Yale lock silent?
- W
  Whitney MuellerSep 17, 2025
  If your Yale lock operates, but it makes no sound, check to see if the volume is set to silent.
C
Carl ThomasSep 15, 2025
Why does my Yale lock say 'invalid code'?
- L
  lkingSep 15, 2025
  If, upon entering a PIN code and pressing the key, your Yale lock displays 'invalid code' error or the lock times out without responding: * Check to see if All Code Lockout Mode is enabled. * Only the Master can enable/disable Lockout Mode. Contact the Master user.
A
Ashley BradleySep 7, 2025
What to do if my Yale lock chimes an error after entering the PIN code?
- D
  Destiny HillSep 7, 2025
  If your Yale lock chimes an error or times out after entering your PIN code, consider the following: * Ensure All Code Lockout Mode is disabled by the Master user. A red padlock will appear on the Touchscreen if this mode is active. * Make sure you are entering the correct and complete 4-8 digit PIN followed by the check key. * The Master user may have deleted the PIN code. * The PIN code may have expired. * If a yellow Accentra Key module is installed, PIN codes are disabled. * Ensure PIN codes are entered within 20 seconds while the keypad is active to avoid a restart.

Summary

Determining Door Handing

Preparing the Door for Installation

Preparing the Door Frame

Preparing the Inside Escutcheon

Installing the Latchbolt

Removing the Battery Cover

Installing the Outside Assembly

Installing the Inside Support Assembly

Attaching Internal Cables

Installing the Inside Escutcheon

Testing Inside Lever Operation

Installing Batteries and Battery Cover

Installation Options

Adjusting for Door Thickness

Instructions for fitting the lock to different door thicknesses.

Privacy Door Position Switch

How to install and utilize the optional Door Position Switch for privacy.

Network Module Installation

Information on installing optional network communication modules.

Programming Instructions Overview

Lock Activation for Programming

Procedure to activate the lock for programming or operation.

Creating the Master PIN Code

Creating User PIN Codes

Creating User PIN Codes (Continued)

Adding More User Codes

Steps to register additional user PIN codes after the first.

Ending the Programming Session

How to correctly exit the programming mode.

Locking and Unlocking with PIN Code

Testing Outside Lever Operation

Locking Door with Privacy Button

Resetting Lock to Factory Default

Glossary of Terms

Menu Mode Feature Programming

Programming Troubleshooting Guide

Hardware Troubleshooting

Default Factory Settings

Installing the Z-Wave Plus Module

Z-Wave Module Enrollment

Steps for adding the Z-Wave module to a network.

Installing the ZigBee Module

ZigBee Module Enrollment

Steps for adding the ZigBee module to a network.

Installing the Yale iM1 Network Module

iM1 Network Module Enrollment

Procedure to enroll the Yale iM1 Network Module into the lock.

Connecting the Yale Secure App

Accessory Setup Code for App

Using the accessory setup code to connect the Yale Secure app.

Yale nexTouch Specifications

General

Power Source	4 AA Batteries
Keypad Type	Touchscreen
Auto-Lock	Yes
Backup Key	Yes
Finish Options	Satin Nickel, Oil Rubbed Bronze
Door Thickness	1-3/8" to 2-1/4"
Backset	2-3/8" or 2-3/4"
Connectivity	None (standalone)
User Codes	Up to 500 (with Z-Wave), 25 (Standalone)