S
Samantha LoweSep 23, 2025
Why Yale Door locks will not enter Privacy Mode?
- WwebstergregorySep 23, 2025
If your Yale Door lock will not enter Privacy Mode: * Ensure Privacy Mode is enabled by the Master user. * Ensure the door gap is correct.
To Next PageTo Next PageWhy Yale Door locks will not enter Privacy Mode?
If your Yale Door lock will not enter Privacy Mode: * Ensure Privacy Mode is enabled by the Master user. * Ensure the door gap is correct.
How to fix a Yale lock that is not responding?
If your Yale lock isn't responding, and there are no lights, chimes, or mechanical sounds, try the following: * For touchscreen models, activate the lock by pressing the Yale logo. * For push-button models, activate it by pressing the key. * Check that the batteries are correctly installed (check polarity). * Replace the batteries. * Ensure the cables are fully connected inside the lock and are not crimped. * As an emergency measure, apply a 9V battery to the terminals on the keypad.
What to do if my Yale lock says 'Low Battery'?
If your Yale lock displays 'Low Battery', replace all four batteries with new AA alkaline batteries.
What to do if Yale Door locks do not respond?
If your Yale Door lock isn't responding, with no lights, chimes, or latchbolt movement, try these steps: * For Touchscreen models: activate by pressing the Yale logo or key, or touch the keypad with your whole hand. * For Push Button models: activate by pressing any key. * Check that the batteries are correctly installed (check polarity). * Replace the batteries. * Ensure all cables are fully connected inside the lock and are not crimped. * As an emergency measure, apply a 9V battery to the terminals on the keypad.
How to fix Yale Door locks that won't automatically re-lock?
If your Yale Door lock allows access but doesn't automatically re-lock, try the following: * Ensure 'Auto Re-lock Mode' is enabled by the Master user. * Replace the batteries. * Make sure that 'Escape Return Mode' and 'Passage Mode' are disabled.
Why won't my PIN codes register on my Yale lock?
If PIN codes will not register on your Yale lock: * PIN codes must consist of 4 to 8 digits to register. * The same PIN code cannot be used for multiple users. * Registration/management of PIN codes is set by the authority of the Master Code, which is set first. * Contact the Master user. * User codes must be entered within 20 seconds (while the touchscreen is active) or the process will have to be restarted. * Check or gear cannot be used as part of the PIN code.
What to do if my Yale lock chimes but won't open?
If your Yale lock chimes to indicate code acceptance, but the door will not open: * Check for another locking device on the door (i.e. deadbolt). * Check the door gaps for any foreign objects between the door and frame. * Check that the motor cable is firmly connected into the PC board marked "MOTOR". * Check that the locking slide moves freely and there is no foreign material in the mortise pocket.
Why won't my Yale lock automatically re-lock?
If your Yale lock operates to allow access but will not automatically re-lock: * Check to see if Auto Re-lock Mode is enabled. * If the low battery indicator is lit, change the batteries.
What to do if Yale Door locks chime but the door won't open?
If your Yale Door lock chimes to indicate code acceptance, but the door won't open, check these: * Check for another locking device on the door (like a deadbolt). * Inspect the door gaps for any obstructions between the door and frame. * Ensure the motor cable is firmly connected to the PC board marked "MOTOR" inside the lock. * Verify that the locking slide moves freely and there's no foreign material in the mortise pocket.
Why does my Yale lock say 'Wrong number of digits'?
If, upon entering a PIN code and pressing the key, your Yale lock responds 'Wrong number of digits', it means that the digits entered were incorrect or incomplete. Re-enter the 4-8 digits followed by the check key.
General| Power Source | 4 AA Batteries |
|---|---|
| Keypad Type | Touchscreen |
| Auto-Lock | Yes |
| Backup Key | Yes |
| Finish Options | Satin Nickel, Oil Rubbed Bronze |
| Door Thickness | 1-3/8" to 2-1/4" |
| Backset | 2-3/8" or 2-3/4" |
| Connectivity | None (standalone) |
| User Codes | Up to 500 (with Z-Wave), 25 (Standalone) |
Instructions for fitting the lock to different door thicknesses.
How to install and utilize the optional Door Position Switch for privacy.
Information on installing optional network communication modules.
Procedure to activate the lock for programming or operation.
Steps to register additional user PIN codes after the first.
How to correctly exit the programming mode.
Steps for adding the Z-Wave module to a network.
Steps for adding the ZigBee module to a network.
Procedure to enroll the Yale iM1 Network Module into the lock.
Using the accessory setup code to connect the Yale Secure app.
