Yale nexTouch

Questions and Answers:

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Kathryn JordanSep 9, 2025
Why won't my User/Passage PIN codes register on my Yale lock?
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  Sarah SimpsonSep 9, 2025
  If your User or Passage PIN codes won't register on your Yale lock, consider the following: * The Master user is responsible for creating and managing User and Passage PIN codes. * PIN codes must be between 4 and 8 digits long to register. * The PIN code may already be registered. * If a yellow Accentra Key module is installed, PIN codes are disabled. * PIN codes must be entered within 20 seconds while the keypad is active, or the process will need to be restarted. * Check or gear cannot be used as part of the PIN code.
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Teresa WallaceSep 8, 2025
Why doesn't my Yale lock automatically re-lock?
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  Bonnie NorrisSep 8, 2025
  If your Yale lock isn't automatically re-locking, here are a few things to check: * Ensure that the Auto Re-lock Mode is enabled by the Master user. * Try replacing the batteries. * Verify that a Passage PIN code was not used for access.
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Ashley BradleySep 7, 2025
What to do if my Yale lock chimes an error after entering the PIN code?
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  Destiny HillSep 7, 2025
  If your Yale lock chimes an error or times out after entering your PIN code, consider the following: * Ensure All Code Lockout Mode is disabled by the Master user. A red padlock will appear on the Touchscreen if this mode is active. * Make sure you are entering the correct and complete 4-8 digit PIN followed by the check key. * The Master user may have deleted the PIN code. * The PIN code may have expired. * If a yellow Accentra Key module is installed, PIN codes are disabled. * Ensure PIN codes are entered within 20 seconds while the keypad is active to avoid a restart.
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Penny MedinaAug 22, 2025
What to do if my Yale lock displays 'Low Battery' or the Yale logo flashes red?
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  Richard BurnettAug 22, 2025
  This alert indicates that you should replace all four batteries in your Yale lock with new AA Alkaline batteries.
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William KaiserSep 5, 2025
What to do if Yale Door locks chime but the door won't open?
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  Lisa MckenzieSep 5, 2025
  If your Yale Door lock chimes to indicate code acceptance, but the door won't open, check these: * Check for another locking device on the door (like a deadbolt). * Inspect the door gaps for any obstructions between the door and frame. * Ensure the motor cable is firmly connected to the PC board marked "MOTOR" inside the lock. * Verify that the locking slide moves freely and there's no foreign material in the mortise pocket.
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Timothy FisherSep 3, 2025
Why does my Yale lock show a red padlock icon?
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  Amanda GarciaSep 4, 2025
  If, upon entering a PIN code and pressing the key, the red padlock icon appears and there are different tones on your Yale lock: * Check to see if All Code Lockout Mode is enabled. * Only the Master can enable/disable Lockout Mode. Contact the Master user.
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Jesus BurnettSep 2, 2025
Why does my Yale lock say 'Wrong number of digits'?
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  tanner46Sep 2, 2025
  If, upon entering a PIN code and pressing the key, your Yale lock responds 'Wrong number of digits', it means that the digits entered were incorrect or incomplete. Re-enter the 4-8 digits followed by the check key.
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Erin SilvaSep 1, 2025
What to do if my Yale lock is inaccessible and doesn't respond?
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  Joshua SheltonSep 1, 2025
  If your Yale lock does not respond when the door is locked and inaccessible, the batteries may be completely discharged. Apply a 9V battery to the terminals on the touchscreen for an emergency power jump.
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Andrew KimAug 31, 2025
Why does my Yale lock dim and then not respond?
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  Lisa WilliamsAug 31, 2025
  If your Yale lock unit is on for a while and then shows no reaction and the lights dim, the batteries probably don't have enough power. Replace them.
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Joel GomezAug 29, 2025
What to do if Yale lock wakes up but doesn't respond and lights dim?
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  Amy GarrettAug 30, 2025
  If your Yale lock wakes up but doesn't respond and the lights are dim, the batteries may not have enough power. Replace the batteries to resolve this issue.

Yale nexTouch Specifications

General

Power Source	4 AA Batteries
Keypad Type	Touchscreen
Auto-Lock	Yes
Backup Key	Yes
Finish Options	Satin Nickel, Oil Rubbed Bronze
Door Thickness	1-3/8" to 2-1/4"
Backset	2-3/8" or 2-3/4"
Connectivity	None (standalone)
User Codes	Up to 500 (with Z-Wave), 25 (Standalone)