Troubleshooting
Read this first
If this product does not operate normally while you are using it, first check the following.
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Turn the power off and then on again.
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Make sure that this product have been sufficiently charged.
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“Charging this product”(p.12)
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Update the firmware of this product to the latest version.
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“Updating the firmware”(p.34)
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Also, check the following.
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“No sound can be heard”(p.36)
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“Your voice is hard to hear with the person to whom you are talking.”(p.37)
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“Power will not turn on”(p.38)
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“The product cannot be charged”(p.39)
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“Cannot connect to a Bluetooth device”(p.40)
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“The product does not operate or play back”(p.41)
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“The sound is distorted, noisy or choppy”(p.42)
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“Problem Still Not Resolved (Customer Support)”(p.43)
35
Troubleshooting > Read this first
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