Yealink T31G - User Manual

Yealink T31G
Desktop Telephone
About Your Phone
The Yealink T31 phone provides a helpful black and
white display screen, message/power indicator LED, and
useful buttons and keys.
Your phone provides a number of single-purpose buttons
called keys that allow quick, one-button task operations.
Along the top of the phone there are two keys to the right
of the display screen and four keys below the display
screen as shown here:
The two keys to the right of the screen are programmable
Line Keys. Each can be set per the configuration of the
phone and/or configured as speed dials or 'favorites'. In
the example above, both line keys have been configured.
The four keys that display along the bottom of the screen
are called Soft Keys. The text displayed on the screen
directly above each button identifies what happens when
pressed. These are context sensitive and display useful
options depending on the current call status or use of the
phone. For example, when the phone is idle they are
typically labeled History, Dir(ectory), DND, and Menu. If
you are in an avtive call, the Soft Keys change to display
options like Hold, T(rans)fer, End (Call), Options, etc.
The + and - button below the dialpad adjust the call audio
volume while in a call, adjust the ringer volume when idle.
The four-way navigation pad allows the user to move
through the phone’s menu system and make selections,
and the four arrow keys also double as shortcuts.
Pressing UP displays the call history, pressing DOWN
displays the number directory, LEFT and RIGHT select the
line appearance key to use for making an outgoing call.
There are six more buttons below the navigation pad:
Mute
Headset
Voicemail
Redial last
Speakerphone
The lower section of the phone includes the dialpad,
navigation pad, the volume button, and task buttons.
Examples provide typical steps for usage of the standard configuration setup. Contact customer service for assistance with customized configurations.
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Summary

About Your Phone

Display Screen and Buttons

Overview of the phone's black and white display screen, indicator LED, and various buttons and keys for task operations.

Line Keys

Details on programmable Line Keys, configurable as speed dials or favorites, located to the right of the display screen.

Soft Keys

Explanation of context-sensitive Soft Keys that display options based on call status, such as History, Directory, DND, and Menu.

Navigation and Volume Controls

Information on the dialpad, four-way navigation pad for menu traversal, and volume buttons for audio and ringer adjustments.

Additional Buttons

Description of six additional buttons below the navigation pad for functions like Mute, Voicemail, Transfer, Headset, Redial, and Speakerphone.

Place a Call

Using the Handset

Steps to place a call using the handset: pick up, enter number, press Send softkey.

Using the Speakerphone

Steps to place a call using speakerphone: press button, enter number, press Send softkey.

Using the Headset

Steps to place a call using a headset: press button, enter number, press Send softkey.

Answer Calls

Answer Calls Using Handset

Answer incoming calls by simply picking up the handset.

Answer Calls Using Speakerphone

Answer incoming calls by pressing the Speakerphone button.

Answer Calls Using Headset

Answer incoming calls by pressing the Headset button.

End a Call

End Call Using Handset

End an active call by replacing the handset on the cradle.

End Call Using Speakerphone or Headset

End an active call by pressing the End Call soft key or the speaker/headset button.

Conference Calls

Setting up a Three-Party Conference Call

Steps to initiate a three-party conference call by connecting additional parties.

Transfer Incoming Calls

Cold;Blind Transfer

Transfer a call directly to another party without prior consultation.

Warm;Attended Transfer

Transfer a call after speaking with the receiving party to confirm acceptance.

Forward Calls

Enable Call Forwarding

Steps to configure call forwarding for unconditional, busy, or no-answer scenarios.

Mute a Call

Mute Call Functionality

How to disable the phone's microphone to consult privately during a call.

Use Speed Dial

Configure Speed Dial Key

Procedure to assign a phone number to a key for quick dialing.

Use Speed Dial Key

Instructions for dialing a pre-defined number by pressing a configured speed dial key.

Voicemail

Listen to Voice Messages

How to access and listen to voice messages indicated by the message waiting indicator or LED.

Overview

1. Function Description
2. Usage Features
3. Display and Interface
4. Programmable Line Keys
5. Soft Keys
6. Dialpad
7. Navigation Pad
8. Volume Buttons
9. Task Buttons
10. Call Management Features
11. Maintenance Features

The Yealink T31G and T33G are desktop telephones designed for efficient communication in a professional environment. Both models offer a user-friendly interface with a focus on ease of use and quick task operations.

Function Description

The primary function of these phones is to facilitate voice communication through various methods, including handset, speakerphone, and headset. They support standard call functions such as placing, answering, and ending calls, as well as more advanced features like call transfer, call forwarding, and conference calls. The phones also integrate voicemail access and speed dial capabilities to streamline daily operations.

Usage Features

Display and Interface:

The Yealink T31G features a helpful black and white display screen, while the T33G boasts a helpful color display screen. Both models include a message/power indicator LED that provides visual cues for new messages or power status. The interface is designed for intuitive navigation, with clear text and icons.

Programmable Line Keys:

Both phones are equipped with programmable Line Keys located to the right of the display screen. These keys can be configured as speed dials or "favorites," allowing users to quickly access frequently used numbers or functions with a single press. The T31G has two line keys, while the T33G has four. The configuration of these keys can be customized based on individual preferences or system settings.

Soft Keys:

Below the display screen, both models feature four Soft Keys. These keys are context-sensitive, meaning their function changes depending on the phone's current status (e.g., idle, active call). The text displayed on the screen directly above each button indicates its current function. For instance, when the phone is idle, soft keys typically display options like "History," "Dir(ectory)," "DND," and "Menu." During an active call, these keys might change to "Hold," "T(rans)fer," "End (Call)," or "Options." This dynamic functionality ensures that the most relevant options are always readily available.

Dialpad:

The lower section of the phone includes a standard dialpad (0-9, *, #) for entering numbers. The dialpad is essential for placing calls, entering voicemail passcodes, and navigating interactive voice response (IVR) systems.

Navigation Pad:

A four-way navigation pad (up, down, left, right) is central to navigating the phone's menu system and making selections. The arrow keys also serve as shortcuts:

• UP: Displays the call history, allowing users to review past incoming, outgoing, and missed calls.
• DOWN: Displays the number directory, providing quick access to stored contacts.
• LEFT/RIGHT: Selects the line appearance key to use for making an outgoing call, useful for phones configured with multiple lines.

Volume Buttons:

Located below the dialpad, the + and - buttons control the audio volume. When in an active call, these buttons adjust the call audio volume. When the phone is idle, they adjust the ringer volume, allowing users to customize the loudness of incoming call alerts.

Task Buttons:

Both phones feature several dedicated task buttons for quick access to common functions:

• Mute: Disables the phone's microphone, allowing for private conversations in the room without the other party hearing. The button illuminates red when active, and the screen indicates that the microphone is muted. Pressing it again resumes the call.
• Voicemail: Provides direct access to voicemail messages. The message waiting indicator on the idle screen and a slowly flashing red power indicator LED also signal new voicemail.
• Transfer: Initiates a call transfer, allowing users to redirect an active call to another party.
• Headset: Activates the connected headset for hands-free communication.
• Redial Last: Automatically redials the last number called, saving time and effort.
• Speakerphone: Activates or deactivates the speakerphone function, enabling hands-free communication without a headset.

Call Management Features:

• Placing a Call: Users can place calls by picking up the handset, pressing the speakerphone button, or pressing the headset button, then entering the number on the dialpad and pressing the "Send" softkey.
• Answering Calls: Calls can be answered by picking up the handset, pressing the speakerphone button, or pressing the headset button.
• Ending a Call: Calls are ended by replacing the handset on the cradle, pressing the speakerphone/headset button, or pressing the "End Call" softkey.
• Transferring Incoming Calls:
  • Cold/Blind Transfer: Transfers a call directly and immediately to another party without prior consultation. This is done by pressing the "Transfer" softkey during an active call, entering the target number, and pressing "Transfer" again.
  • Warm/Attended Transfer: Allows the user to speak with the transferred call receiver before completing the transfer. This involves pressing "Transfer," entering the target number, pressing "Send," waiting for the second party to answer and confirm acceptance, and then pressing "Transfer" again.
• Forwarding Calls: Users can configure call forwarding by accessing the "Features" menu, selecting "Call Forward," and choosing from "Always Forward" (unconditional), "Busy Forward" (when the phone is busy), or "No Answer Forward" (after a set ring time). The target number and ring time (for "No Answer Forward") are then entered and saved.
• Conference Calls: Both phones support three-party conference calls (including the user). To set up a conference, the user presses the "Conference" softkey during an active call, enters the second party's number, presses "Send," and then presses "Conference" again when the second party answers. All parties are then joined. The conference can be ended by pressing the "End Call" softkey.
• Speed Dial: Allows users to configure a key on the phone to dial a predefined number with a single press. This is configured through the "Menu" > "Features" > "DSS Keys" settings, where a desired DSS key is selected, and the "SpeedDial" type, line, label, and value (number) are entered and saved.

Maintenance Features

While the manual does not explicitly detail maintenance features, the design of the Yealink T31G and T33G suggests a focus on durability and ease of use, which indirectly contributes to low maintenance. The phones are designed for standard office environments, implying that regular cleaning with a soft, dry cloth would be sufficient for general upkeep. The mention of speed dials needing to be reset after a firmware upgrade indicates that software updates are part of the maintenance cycle, ensuring the phone's functionality remains current and secure. Users are advised to contact customer service for assistance with customized configurations, implying that advanced troubleshooting or configuration changes are handled by support personnel rather than requiring complex user-level maintenance. The robust construction and straightforward interface are intended to minimize the need for frequent user intervention beyond basic operation.

Yealink T31G Specifications