What does it mean if the ON-OFF light on my You-Q Wheelchair flashes 10 times?
If the ON-OFF light on your You-Q Wheelchair flashes 10 times, it indicates a 'BUS high' error, usually a communication error caused by one of the DX BUS cables or DX modules (entrance to the modules). Check all cables and modules and replace them if needed. If the fault signal persists, contact the Service Department of Handicare BV.
Why does my You-Q ALEX lose power over the day?
If your You-Q Wheelchair drives slower throughout the day, especially after several hours, the batteries may be the issue. Check the batteries and their voltage. Ensure proper and complete battery charging by examining the battery charger and discussing charging duration with the user. Overheating can also cause this; extreme usage might trigger the power module to reduce maximum currents for protection. Check the wheelchair in freewheel mode for extreme resistance on rolling or turning. For DX2 controls, the gyro module (if present) might not be connected correctly or functioning properly, causing controllers to switch to SystemSlowDown mode; inspect the gyro cabling and replace the gyro module if necessary.
What to do if my You-Q Wheelchair powers on but won't move?
If your You-Q Wheelchair can be powered up but does not drive, first ensure that the parking brakes are not in freewheel mode. If they are, switch them to Drive mode. Also, check for active drive inhibits. Examine the program to identify any present drive inhibits and inspect the cabling of drive inhibits on the wheelchair.
Why is my You-Q Wheelchair lacking power?
If your You-Q Wheelchair has too little power to drive properly, check the tire pressure of both the drive wheels and castors and inflate them if needed, consulting the user manual for the correct values. Also, verify that the programming of the speed and torque settings is correct and make any necessary corrections.
What does it mean if the ON-OFF light on my You-Q ALEX flashes 11 times due to overload?
If the ON-OFF light on your You-Q Wheelchair flashes 11 times, it indicates a 'STALL' overload error, meaning a motor continuously demands too much power. Check the drive units. This error is often caused by encountering obstacles that are too high or by driving against walls and door frames. It may also be caused by a difficult turn from a standing position. Check the weight distribution of the wheelchair.
How to fix a You-Q ALEX that veers to one side?
If your You-Q Wheelchair veers to one side, several factors could be responsible. Start by checking the programming of the load compensation and make corrections if needed. Next, ensure that the motors are balanced by checking their RPM, referencing the motor label for the correct value. Verify that the tire pressure and tire size are the same on both the left and right sides. Check the suspensions to ensure they have identical suspension rates. Look for loose bolts, cracked or worn frame parts, and verify the height of the carrier on both sides. If the user's weight is not centered, attempt to improve their position; if this is not possible, use veer compensation in the program to correct the steering. High voltage due to overcharging or driving down slopes with full batteries can also ca...
What does it mean if the ON-OFF light on my You-Q ALEX flashes twice?
If the ON-OFF light on your You-Q Wheelchair flashes twice, it indicates a DX accessory defect. The module shows a fault as a result of a programming fault, short circuit, and/or overload of the accessories. The electrical high/low adjustment (if optional) might not be in the lowest position. The LED also flashes twice to indicate that the speed limitation has been switched on, causing the wheelchair to drive considerably slower.
What does it mean if the ON-OFF light on my You-Q ALEX Wheelchair flashes 3 times?
If the ON-OFF light on your You-Q Wheelchair flashes 3 times, the left-hand motor (m1) connection may not be good (loose or short circuit). Check the connection and the cabling. If the connection is defective, replace the motor. The output of the power module may also be defective; however, this is usually caused by a defect in the motor itself. Only replace the power module if the error occurs immediately when you switch it on. If the error occurs when you start to drive, the entire motor circuit is causing the error, and you should replace the motor.
Why is the seating actuator on my You-Q Wheelchair moving in the wrong direction?
If the seating actuator on your You-Q Wheelchair moves in the wrong direction after replacement, the wiring connections may be twisted in the cable or motor. Change the actuator direction in the driving program or replace the cable or part.
Why does the seating actuator on my You-Q ALEX Wheelchair stop working so quickly?
If the seating actuator on your You-Q Wheelchair only functions for a short time, check the programming and make corrections if needed, contacting the manufacturer for correct settings, as the max current setting may be too low. Additionally, the actuator timeout setting may be too short, or the actuator speed may be too low, so check the programming and make corrections as necessary, contacting the manufacturer for the correct settings. Finally, the actuator itself may be internally malfunctioning, so check its temperature after operation and listen for excessive noise when operated; replace the actuator if necessary.
General| Brand | You-Q |
|---|---|
| Model | ALEX |
| Category | Wheelchair |
| Language | English |
Warnings about hot parts, pinch points, and risks from moving components.
Lists essential checks like tyre pressure, battery charge, and freewheel switch.
Provides safety guidelines and steps for making transfers into and out of the wheelchair.
Explains joystick control, curves, braking, emergency stops, and slope driving.
Recommends against using the wheelchair as a car seat and details securing methods.
Advises on lifting, securing with tie-down systems, and reducing the wheelchair for transport.
Outlines cleaning procedures and provides battery type and winter performance information.
Instructions for charging, maintaining, and replacing the wheelchair batteries.
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