ROYAL MAIL PRINTER INSTALLATION GUIDE FOR ZEBRA LP2844/GK420D
Adobe Reader is a key part to Click & Drop and it therefore can be the cause of many printing issues.
Check your Adobe Reader version
Uninstalling Adobe Reader
The only version of Adobe Reader
that should be installed on the
computer is Adobe Reader X (11.0.0)
or higher. To check this, please open
your Adobe Reader, click Help from
the top toolbar and select About
Adobe Reader.
If Adobe Reader X (10.1.1) is installed already but you are still
experiencing difficulties in printing and you have checked that your printer
has been installed as per our instructions you may need to un-install a
re-install Adobe Reader.
To do this please click Start / Control Panel and then choose Uninstall a
program. Select the Adobe Reader program and then click Uninstall.
Follow the link below to install Adobe
Reader:
http://get.adobe.com/uk/reader/
*TIP* - Adobe Air conflicts with Adobe Reader and should be removed as per the Uninstalling instructions above.
1. Make sure labels are loaded.
2. Turn on the printer power.
3. Press and hold the Feed button until the green status light flashes
once, then twice and then continuing until the flash groups reach the
group of seven flashes. Release the Feed button.
4. The printer will set the media sensor for the label backing being
used.
After it has finished making this adjustment, the roll wil
l
auto
matically feed until a label is positioned at the print head. A
profile of the media sensor settings will print. Upon completion, th
e
printer wi
ll save the new settings in memory and the printer is read
y
fo
r normal operation.
1. Make sure the printer power is off and that labels are loaded.
2. Press and hold the feed button then turn on the printer power.
3. Continue to hold the feed button until the status light LED flashes. Release the feed
button.
4. The printer will set the media sensor for the label backing being used. After the printer
is done making this adjustment, the roll will automatically feed until a label is positioned
at the print head.
5. The configuration settings will print. Upon completion, the printer will save the new
settings in memory and remain in diagnostic dump mode.
6. Press the fee
d button. The printer will dispense another label with the message "Out of
DUMP" and be ready for normal operation.