19
Options Card
Jam 7024
Print job will be
automatically retried after
options door is closed, or
click “cancel” on the OCP
to cancel the print job.
Card
Cleared
Card Didn’t
Clear
Turn printer off, open options door,
remove the input hopper, remove
plastic MAG encoder cover
(See Pic 2.1), unscrew and lift the
smart card encoder out of printer.
Inspect card path for any obstructions
and clear them.
Return everything into printer in
reverse order and close the
options cover. Turn printer on.
Print job will automatically
resume after successful
initialization.
Did Card Jump
Card Path?
Done
Card Prints
Options Card Jam
Still Occurs
Done
Card
Prints
Options Card
Jam
Error Again
Clear print queue, power
cycle printer, and print
card again.
Done
Card Prints w/
Correct Card
Send to Service
Center
Pg. 21
Options Card Jam
Error Again
Done
Card Prints
Open Card feeder and
remove cards. Thumb
through or fan cards to
better separate cards to
prevent multiple feeds
from cards sticking
Multiple Cards
In Options Module?
Check and make sure
cards being used meets
Zebra Spec range (10
mil- 50 mil)
Is there a card jammed
In the Options Module?
Yes
Card Still Jams
In Option Module
No
Open the options door and check
for a card jammed under the smart
card encoder (See Pic 2.0). If card
present, close options door.
Printer will attempt to clear
additional card in system.
Possibly caused by flipper deck
misaligned. Power cycle printer
to initialize the flipper and
encode the card again.
(See Pic 2.2)
Send to Service
Center
Pg. 21
Card Still
Jams Under
Options Module
Done
Card
Prints
Pg. 18 Card Jam MAG
Pg.19 Options Card Jam
Pg.20 Service Center Card Jam MAG
Pg.21 Service Center Options Card Jam
Pg. 22 Reference Page Part 1
Pg. 23 Reference Page Part 2
Make sure the Manual
feed slot cleaning
cartridge is installed and
the roller paper is
properly removed.
Card Still Jams
In Option Module
Card Prints w/
Correct Card
Done
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