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6.5 Firmware Update
Once you have connected the battery, check and update to the latest rmware
on the Zendure app for AB2000S battery.
• Do Not turn off the device during the rmware update.
• Do Not unplug any connected cables (including solar cable, battery cable,
microinverter cable, AC cable to outlet) during the rmware update.
• Please update the rmware when the charge level is more than 20% to ensure
the product can operate long enough to complete the update.
• If the update fails, please retry the update in the app or contact customer
service.
Tips:
!
Privacy Policy
By using Zendure Products, Applications and Services, you consent
to the Zendure Terms of Use and Privacy Policy, which you can
access via the “About” section of the “User” page in the Zendure
App.
1. How many AB2000Ss can be connected to a single PVHub?
For each PVHub, you can connect up to 4 AB2000S units.
2. Can it be charged and discharged at the same time?
No, the AB2000S’s input/output connections use the same port.
3. How do I store my AB2000S?
For long-term storage, please charge and discharge this product once every
3 months. That is, discharge the product to 20% rst, and then recharge it to
80%.
4. If my AB2000Ss are unable to charge, what should I do?
a. Conrm the solar panels are working normally and have sunlight exposure.
b. Check if the AB2000S(s) is fully charged already.
c. Verify that no charge limit has been set.
5. If my AB2000S is not recognized by the system, what should I do?
Please follow these troubleshooting steps:
a. Check the cable connection (ensure the SolarFlow system is powered off
before connecting or disconnecting any cables, including solar cable, battery
cable, microinverter cable, AC cable to outlet).
b. Check that your app and rmware are updated to the latest version.
c. Try rebooting your router and restarting the app.
d. If the battery is still not being recognized, press and hold the IoT button on
the battery for 6 seconds to turn it off, then wait a moment, and hold the
IoT button for 2 seconds to reboot the battery.
If the issue persists, contact the Zendure customer support team for further
assistance. Please provide the product serial number, purchase details, and the
status of the LED lights after rebooting.
7. FAQs
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