Customer Information
9.11
Reporting Safety Defects
United States
If you believe that your vehicle has a defect which could cause a
crash or could cause injury or death, you should immediately
inform the National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Zero Motorcycles Inc.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a group
of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems
between you, your dealer, or Zero Motorcycles Inc.
To contact NHTSA, you may call the Vehicle Safety Hotline
toll-free at:
1-888-327-4236 (TTY: 1-800-424-9153); go to
http://www.safercar.gov
; or write to:
Administrator
National Highway Traffic Safety
1200 New Jersey Avenue SE
Washington, DC 20590
You can also obtain other information about motor vehicle safety
from:
http://www.safercar.gov
Canada
If you believe that your vehicle has a defect which could cause a
crash or could cause injury or death, you should immediately
inform Transport Canada, in addition to notifying Zero
Motorcycles Inc.
To contact Transport Canada, call their toll-free number:
+1-800-333-0510
United Kingdom, Europe, and Global Markets
If you believe that your vehicle has a defect which could cause a
crash or could cause injury or death, you should immediately
inform your Zero Motorcycles authorized dealer. If you are
unable to resolve the issue with your Zero Motorcycles
authorized dealer you can contact Zero Motorcycles Inc. directly
on +1-888-786-9376, or through our website at:
http://www.zeromotorcycles.com
Zero Owner's Manual (S and DS).book Page 11 Monday, September 21, 2020 11:43 AM
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