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TROUBLE SHOOTING
New devices are shipped with same logical PLC network group assignment
and should be mutually communicable at first deployment. If two PLC devices
are not or become not communicating (maybe due to a PLC device’s PLC
network group has been erased during product shipping, handling or users
deploying), please follow these steps:
z First, press 1 to 2 sec, with a needle pin, into the RESET button of the
powered-on (not entering standby) PLC device. For safety reason, do not use
metal pin. This will return the PLC device into its factory default network group
(HomePlugAV). NOTE: After success, all LED will be OFF and ON once.
z Repeat the step above on all PLC devices to ensure they return to same
default network group. This ensures devices of same network group don’t have
communication problem. Congratulation, if these devices are now talking
mutually. You can create a private network group on these devices when
needed.
z If the devices still not communicate, the electric wiring may be causing the
problem. Examples of potential problems are:
– Old fuse boxes.
– Old wiring that does not meet modern wiring building codes.
z Firstly, make sure the devices are functioning well. Plug these units onto
nearby electric outlets in the same room or onto one same power strip with
noise filtering. If these two devices can communication, go to long distance
debugging steps; if these two devices still can not communication, continue to
check the following.
z Checking Ethernet cables are securely plugged in.
z Checking power supply
z Checking LEDs are properly lit, blinking, or turned off
z Uninstalling and reinstalling the device
z Doing a "ping" test to see whether your device is connected to the network
z Gradually increase the distance between Powerline units. Your testing will
determine whether the distances you can achieve.
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