Zip HydroTap Installation and Operating Instructions - 82872 - July 2003 Page 15 of 20
Symptom Possible Cause Solution
The filter lamp is flashing once per The filter is outside its usable time Change the filter
sec (not model B)
The water flow is slow The filter is blocked. (not model B) Change the filter
There is a problem with the water Ask you Zip service provider to
supply pressure test the water pressure
Isolating valve not fully open
The unit is not dispensing water and The power is off Check the power supply
all the lamps are off The timer is in power save mode (off)
(model ABC only) Check the timer settings
The tap is not connected properly to the
undersink unit Call your Zip service provider
The safety shutdown is activated (tray Turn off the power and the
flooded) and the red lamp is faulty water and call your Zip service
(not model B) provider
The boiling water is not hot and the The unit is being used in excess of its Change your usage pattern or
red lamp is flashing rated capacity upgrade to a larger unit
Boiling water or steam is coming The unit is being used in short bursts Dispense boiling water for two
from tap vent too often minutes to drain.
Dispense no less than one up at
a time
The red lamp is flashing three times There is a problem with the Turn off the power and the water
a second undersink unit and call your your Zip Service
provider
The red lamp flashes once a second There is a problem with the Turn off the power and the water
when the water is hot undersink unit and call your Zip service
provider
The boiling water is running The Fill switch is in the wrong Move the Fill switch on the left o
continuously position (Up) side of the unit to the down
position
The boiling water is not dispensing The Tap safety lock is set Check the setting of the Tap lock
and the red lamp is on There is no water supply Check the water supply
The filter is blocked. (not model B) Change the filter
There is a problem with the Turn off the power and the water
undersink unit and call your Zip service
provider
Solving general problems
Symptom
The chilled water is not cold and
the blue lamp is flashing
Chilled water is coming from the
tap vent
The blue light is flashing three
times a second
The chilled water is not dispensing
and the blue lamp is on
Possible Cause
The unit is being used in excess of
its rated capacity
The unit is being used in short
bursts too often
There is a serious problem with the
undersink unit
There is no water supply
The filter is blocked
There is a problem with the
undersink unit
Solution
Change your usage pattern or
upgrade to a larger unit
Dispense chilled water for two
minutes to drain.
Dispense no less than one cup at at
time
Turn off the power and the water
and call your Zip service provider
Check the water supply
Change the filter
Turn off the power and the water
and call your Zip service Provider
Solving problems with the chilled water (Model ABC only)
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